Client Specialist

Labcorp is seeking a Client Specialist to join our Client Services team as a remote agent. Performs overall account management during account set-up such as ordering of supplies, coordinating collection sites, account correspondence, and serves as a reference source for clients on federal regulations. Assists in monitoring major clients' specimens and revenue growth and decline. Works closely with the sales team to identify up sell and enhancement opportunities. The Client Specialist will provide product education and handle a wide variety of questions while ensuring a world-class customer experience.

Job Duties/Responsibilities:

Address and resolve client concerns completely and accurately within an established timeframe.

Provides training for customers regarding results, billing, Labcorp Solutions, and web services.

Submit monthly credits.

Research specimen inquires.

Promotes new products to client base.

Coordinates the setup of new accounts and account changes for assigned accounts.

Accurately place supply orders for clients.

Meet deadlines.

Assist with large projects within the department.

Qualifications:

Bachelor's degree in a related field or equivalent work experience.

2+ years of customer service or client support experience, preferably in a healthcare, laboratory, or life sciences environment.

Strong communication skills, both written and verbal, with the ability to build rapport and handle client inquiries professionally.

Excellent problem-solving skills, with a focus on resolving issues in a timely and efficient manner.

Ability to work independently and as part of a team in a fast-paced environment.

Strong organizational skills with attention to detail and accuracy.

Proficient in using CRM systems, Microsoft Office Suite, and other office software.

Knowledge of Labcorp?s services and offerings is a plus.

Benefits:

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.

Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness).

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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