Job Description
Please read the description carefully
Your role as a Client Service Associate would be to establish relationships with new and existing clients, and solve their complex problems.
There will be times when we may not have an existing solution for the problem - in such cases, you may need to work with internal teams to develop a solution.
Here's a non-exhaustive list of responsibilities.
Account Management
- Responsible for ongoing client performance meetings, Quarterly Business Reviews, and other ad hoc communication flows.
- Interfaces with other department leads to share ideas, communicate service offerings, and to identify and deliver new solutions for clients.
- Keeps the Level Agency team apprised of key client opportunities, potential risks and other key nuances which affect the health of the business.
- Establishes themselves and the agency as trusted partners in online marketing to agency clients.
- Understands natural digital marketing best practices and articulates knowledge effectively.
- Provides excellent communication via phone, emails, and direct contact. Effectively creates and delivers client presentations.
- Provides thought leadership to clients across a range of online marketing topics.
- Commands data analysis of key metrics to identify, recommend and implement changes for increasing the performance of client programs.
- Manages budgeting, forecasting, billing, and invoicing. Assists in client billing.
- Monitors and reports program financials, budgets, and fees to senior management.
Campaign / Project Management
Directs and manages the daily work flow of all client digital marketing programs, including initiation and management of projects across departments. Reviews deliverables for quality and ensures that recommendations and work product are sound and viable. Works with the internal media team to create and execute digital marketing strategies and plans for each client. Ensures client budgets and deadlines are met.
Requirements
Very high energy levels. Should be tech savy, good with spreadsheets (Knowledge of SQL is a plus, not is not mandatory). Should be able to learn fast. Effective written and verbal communicator.
Qualification
Bachelor's Degree
