Client Relationship Manager

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Client Relationship Manager who embodies our core values:

• Teamwork: We achieve our goals collaboratively.
• Growth Mindset: We are focused on continuous improvement for our team members and our clients.
• Integrity: We operate with transparency and prioritize the needs of our clients.
• Ownership: We take responsibility for our work and ensure commitments are fulfilled.

As a Client Relationship Manager, you'll be the face of FusionTek for a dedicated portfolio of clients, a trusted partner they can count on. This role sits at the intersection of relationship building, service excellence, and strategic growth, giving you real ownership and impact. If you thrive on solving problems, nurturing long-term partnerships, and being a genuine advocate for the people you serve, this role was built for you! This position is listed as Hybrid?? primarily remote with occasional travel to client meetings/events. DC-Metro Area residents only.

Here's what you'll be doing:

• Champion your clients?? serve as their primary point of contact, ensuring they always feel heard, supported, and valued.
• Drive retention and growth?? build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers.
• Keep a pulse on account health?? proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones.
• Bridge the gap between client and company?? bring client feedback to internal teams so we can continuously improve service delivery.
• Coordinate seamlessly across teams?? partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed.
• Manage the details that matter?? maintain accurate client documentation, account records, and technical configurations.
• Show up where it counts?? conduct virtual or onsite client visits as needed to strengthen relationships and support key moments.

Requirements Experience & Qualifications

• MSP (Managed Service Provider) experience?? familiarity with how MSPs operate, including service delivery models, ticketing workflows, and vendor/client dynamics
• Account management experience?? demonstrated ability to manage a portfolio of clients, drive retention, and own the client relationship end-to-end
• DC-Metro Area resident?

Technical Skills

• Technical literacy in server technologies?? working understanding of server environments (on-prem and/or hosted) to speak confidently with both clients and internal technical teams
• Network infrastructure knowledge?? familiarity with networking concepts (firewalls, switches, VPNs, etc.) sufficient to understand client environments and escalate issues accurately
• Cloud technology familiarity?? comfortable with common cloud platforms and services (Microsoft 365, Azure, AWS, or similar) and how they're used in a managed services context
• Strong communication skills?? ability to translate technical concepts into clear, accessible language for non-technical stakeholders
• Proactive problem-solving?? identifies risks early, builds action plans, and follows through independently
• Cross-functional collaboration?? works effectively with technical, sales, and project management teams
• CRM proficiency?? experience with tools like AutoTask, ConnectWise, or similar platforms
• Self-management in a remote/hybrid environment?? strong organizational habits and reliable follow-through

Benefits At FusionTek, we truly believe our people are our most valuable asset. That?s why we?re proud to offer:

• Competitive salary: $85,000 ? $100,000 per year
• Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
• Comprehensive coverage: Medical, Dental and Vision plans
• 401(k) plan with 4% company matching and immediate vesting
• ?Time Off That Actually Lets You Recharge: Generous?PTO,?Paid company holidays,?Dedicated Birthday PTO and additional?floating holiday?for extra flexibility
• Educational reimbursement for certification tests and access to company-supplied training resources
• Team culture: Fun events and opportunities to connect with colleagues