Channel Account Manager

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.
Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

As we continue to expand our presence in the market, we are seeking a dynamic Channel Account Manager to join our team.

As a Channel Account Manager at PolyAI, you will play a critical role in building and nurturing our partner ecosystem to drive revenue growth and market expansion. Reporting directly to the VP of Channels, you will be responsible for developing and managing relationships with key channel partners, distributors, and resellers. Your primary focus will be on driving successful partnerships, increasing market penetration, and delivering exceptional value to our customers.

Salary: $140,000 - $150,000 base + competitive commission

Your responsibility will involve:

1. Channel Partner Management: Build and maintain strong relationships with channel partners, including Technology Solution Distributors (TSDs), Alliances, VARs, and other relevant entities in the CX space.
2. Sales and Partner Recruitment: Identify and recruit new partners into PolyAI's channel program, ensuring alignment with our business objectives and target markets.
3. Technical Acumen: Possess a deep understanding of PolyAI's technology solutions, enabling you to effectively present and demonstrate our products to partners and their customers.
4. Forecasting and Reporting: Maintain accurate and detailed records of channel pipeline and revenue forecasts on a monthly and quarterly basis.
5. Cross-Functional Collaboration: Collaborate with various departments within PolyAI, including marketing, operations, legal, and HR, to ensure seamless execution of channel strategies.
6. Negotiation and Relationship Building: Comfortably engage with partners and customers at all levels, including C-Suite executives, to negotiate and secure successful partnerships.
7. Market Insights: Stay up-to-date with industry trends, competitive landscapes, and partner needs to provide valuable insights and input into PolyAI's channel strategy.
8. Idea-Driven Collaboration: Foster a collaborative and open-minded culture within the channel team, welcoming diverse perspectives and contributing your own experience and knowledge.

Requirements

• Must have channel account management experience preferably in UCaaS, CCaaS or AI
• Knowledge of various routes to market, including Technology Solution Distributors (TSDs), Alliances, VARs, etc.
• Exceptional relationship building and interpersonal skills.
• Strong presentation skills, with the ability to engage and educate large groups on technology.
• Willingness and ability to travel throughout the region on a regular basis.
• Familiarity with partners in the region and the ability to identify and cultivate those capable of selling CX solutions.
• Proven experience in recruiting partners into a channel program.
• Demonstrated accuracy in forecasting channel pipeline and revenue.
• Ability to work effectively in a cross-functional team environment.
• Comfortable negotiating with partners and customers at the C-Suite level.
• A passion for innovation and a commitment to driving business growth through technology.

PolyAI aspires to lead the digital transformation of customer services through our conversational AI technologies. We believe the best team will consist of people with diverse perspectives, ideas, and cultures, reflecting the multicultural and multilingual background of our customers.

Come do the best work of your life here at PolyAI!

Benefits

• Participation in the company's employee share options plan
• 100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision
• Life Insurance
• STD and LTD
• The opportunity to contribute to the company's 401k plan
• 20 days vacation + 10 public holidays + paid sick leave
• Annual learning and development allowance
• One-off WFH allowance when you join
• Enhanced parental leave
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.