Business Operations Manager

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus

We are a product and people focused company who are passionate about growth, innovative technology, and collaboration

We are seeking a highly organized and proactive Business Operations Manager to oversee and streamline business activities, ensuring seamless coordination across teams and departments. The role requires strong communication skills, attention to detail, and the ability to work collaboratively with stakeholders in sales, marketing, product development, and operations to drive business success.

What you'll be doing:
1. Business Meeting Coordination

• Attend all business meetings, document discussions, and summarize key action points.
• Ensure follow-up on action items, keeping all stakeholders informed of progress and deadlines.

2. Copy Trading System Development

• Collaborate with the Copy Trading Product Owner to establish a robust, user-friendly copy trading system.

• Ensure the system provides a seamless user experience with a wide selection of quality traders and signals.

3. Sales Office Management

• Monitor and evaluate sales team performance regularly.
• Identify underperforming sales personnel and collaborate with Country Managers (CM) and HR to address performance issues.
• Track daily sales activities, including client engagement metrics and VIP partner performance verification.
• Collaborate with marketing to ensure all activities yield a positive Return on Investment (ROI).

4. Promotions System Development

• Design, implement, and automate an effective promotions system with short-term and long-term goals.
• Coordinate with relevant stakeholders to ensure regional teams have access to impactful promotions.

5. Business Support

• Summarize and provide product feedback to the Product Department for continuous improvements across mobile apps, CRM, user interfaces, and payment systems.
• Follow up on business-related issues to ensure timely resolution.

6. Expense Management

• Audit business expenses and validate requests to ensure compliance with company policies.

7. Product Operations

• Coordinate with the Product Team for the release of new features and updates.
• Train sales and marketing teams on new features to ensure effective utilization.

8. Client Communication

• Collaborate with the Product and Growth Teams to manage client communications across multiple channels (email, SMS, in-app messaging, chat platforms).
• Develop and maintain communication templates and delivery rules to enhance customer engagement.

Requirements

• Proven experience in business operations, sales management, or product coordination.
• Strong analytical and problem-solving skills with attention to detail.
• Exceptional organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in CRM systems, performance tracking tools, and reporting software.
• Ability to work in a fast-paced environment and manage competing priorities.
• Experience in designing and managing promotions or marketing campaigns is a plus.

Preferred Skills

• Understanding of copy trading systems and financial products.
• Familiarity with mobile apps, user experience (UX), and CRM functionalities.
• Knowledge of auditing processes and expense validation protocols.