Branch Manager

This role is for one of the Weekday's clients

Min Experience: 3 years

Location: Vapi, Ahmedabad, Rajkot, Surat, Mahesana

JobType: full-time

We are seeking an experienced and dynamic Branch Manager to lead our branch operations with a strong focus on Home Loans , Loan Against Property (LAP) , and Mortgage Loan products. The ideal candidate will be responsible for driving branch performance, managing a sales team, building a profitable portfolio, and ensuring excellent customer service standards. You will be a key driver in achieving business growth and building strong customer relationships in your assigned territory.

Requirements

Key Responsibilities:

• Sales & Business Development:
• Drive the acquisition of new customers for home loans , loan against property , and mortgage loans .
• Develop and maintain relationships with builders, property consultants, DSA/Connectors, and other external stakeholders to generate leads.
• Achieve and exceed branch sales targets and ensure month-on-month growth in disbursals.
• Branch Operations Management:
• Supervise daily branch activities including lead management, application processing, and documentation.
• Ensure smooth end-to-end execution of loan applications from login to disbursement.
• Maintain compliance with internal policies, credit policies, and regulatory requirements.
• Team Management:
• Lead, mentor, and motivate the branch sales and operations team.
• Conduct regular training and performance evaluations to enhance productivity and skill development.
• Set individual targets for team members and monitor performance regularly.
• Customer Relationship Management:
• Ensure a superior customer experience by managing escalations effectively and resolving client issues promptly.
• Monitor customer feedback and work towards continuous service improvement.
• Maintain high levels of customer satisfaction and NPS (Net Promoter Score).
• Credit & Risk Management:
• Work closely with credit and risk teams to ensure the right quality of sourcing.
• Monitor portfolio health and take preventive measures for delinquency control.
• Conduct pre-sanction visits and ensure property and financial documentation are complete and accurate.

Desired Skills & Qualifications:

• Bachelor's degree in any discipline (MBA preferred).
• Minimum 3 years of relevant experience in home loan , mortgage loan , or loan against property domain.
• Proven track record of achieving sales targets and driving branch performance.
• Strong understanding of retail lending products, property documentation, and local market dynamics.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage a team effectively.
• Knowledge of regulatory guidelines, credit norms, and risk management practices in the housing finance industry.