Job Description
We are seeking an individual with excellent communication and people interaction skills. No experience in the pool industry is necessary as we will provide training, however, experience in customer service call center is preferred. Applicants will handle customer interactions while ensuring seamless communication between customers and internal departments, all while maintaining accurate documentation.
Full time, Monday through Friday. 8am to 5pm, in person at our branch located in Tempe, AZ
Confer daily with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Collaborate and provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Complete forms, prepare change of address records, or issue service discontinuance orders, using computers
Investigate and work with designated departments on customer grievances to satisfactorily resolve customer issues
Contact customers to respond to inquiries or to notify them of issue investigation results or any planned adjustments
Recommend improvements in products, service, or billing methods and procedures to prevent future problems
Help drive branch profitability and minimize call inflow by delivering high-quality service, providing timely resolutions, and proactively solving problems
Complete all assigned tasks daily in the company system
De-escalates unhappy customers to provide calm and polite customer service
Attend training sessions and meetings as necessary
Being present for entire required shift
Other duties as assigned by management
Requirements
High School Graduate, Associate degree is a plus
Excellent verbal and written communication skills for professional customer interactions
Strong problem-solving abilities to resolve customer inquiries and issues effectively
Experience with call center systems, CRM platforms, and/or VoIP tools
High attention to detail in data entry, record-keeping, and service tracking
Experience in localized Field Service business is a plus
Dependable and punctual in managing schedules and coordinating services effectively
Adaptability and a proactive approach to learning new processes
Minimum 2 to 3 years of experience in customer service, account management, or service coordination.
Bilingual (English & Spanish) is a plus but not required
Benefits
Job Type: Full-time
Pay: $45,000-50,000/yr plus Incentive Pay with a potential of $4,000 to $5,000/yr
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Key skill Required
- Customer Service
- Account Management
- Data Entry
- Accounts
- Adaptability
- Attention to Detail
- Bilingual
- Billing
- Communication
- Coordination
- Dental Insurance
- Documentation
- Health Insurance
- Insurance
- Investigation
- Learning
- Life Insurance
- Management
- Proactive
- Profitability
- Provide Information
- Provide Training
- Service Coordination
- Training
- Training Sessions
- Vision Insurance
- Written Communication
