Branch Coordinator - Phoenix

We are seeking an individual with excellent communication and people interaction skills. No experience in the pool industry is necessary as we will provide training, however, experience in customer service call center is preferred. Applicants will handle customer interactions while ensuring seamless communication between customers and internal departments, all while maintaining accurate documentation.

Full time, Monday through Friday. 8am to 5pm, in person at our branch located in Tempe, AZ

Confer daily with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Check to ensure that appropriate changes were made to resolve customers' problems

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Collaborate and provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Complete forms, prepare change of address records, or issue service discontinuance orders, using computers

Investigate and work with designated departments on customer grievances to satisfactorily resolve customer issues

Contact customers to respond to inquiries or to notify them of issue investigation results or any planned adjustments

Recommend improvements in products, service, or billing methods and procedures to prevent future problems

Help drive branch profitability and minimize call inflow by delivering high-quality service, providing timely resolutions, and proactively solving problems

Complete all assigned tasks daily in the company system

De-escalates unhappy customers to provide calm and polite customer service

Attend training sessions and meetings as necessary

Being present for entire required shift

Other duties as assigned by management

Requirements

High School Graduate, Associate degree is a plus

Excellent verbal and written communication skills for professional customer interactions

Strong problem-solving abilities to resolve customer inquiries and issues effectively

Experience with call center systems, CRM platforms, and/or VoIP tools

High attention to detail in data entry, record-keeping, and service tracking

Experience in localized Field Service business is a plus

Dependable and punctual in managing schedules and coordinating services effectively

Adaptability and a proactive approach to learning new processes

Minimum 2 to 3 years of experience in customer service, account management, or service coordination.

Bilingual (English & Spanish) is a plus but not required

Benefits

Job Type: Full-time

Pay: $45,000-50,000/yr plus Incentive Pay with a potential of $4,000 to $5,000/yr

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance