Job Description
About the Role
The Box Office Representative (On-Call) reports to the Manager Box Office and is responsible for the guest experience as it relates to box office operations, and adherence to standard operating procedures.
Position Responsibilities
- Act as the primary liaison between the Box Office and patrons, ushers, and security by aiding with seating or ticket issues
- Operate the Box Office window assisting guests with ticket purchases in person or answering guest inquiries over the phone.
- Performs all other related and compatible duties as assigned
- Greet guests who come to the Box Office in a friendly and helpful manner
- Provide information on available seating and ticket prices for current and upcoming venue events.
- Sell admission tickets to guests; provide correctly printed paper or mobile tickets.
- Complete all sales accurately, providing correct change and credit card receipts, if applicable.
- Examine guests' valid ID and correctly distribute "Will Call" tickets
- Provide general venue knowledge, such as locations of restrooms, concessions, etc.?
Essential Functions ?
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
- Ability to work under pressure in a fast-paced environment with multiple priorities.
- Must be able to stand for an entire shift and be able to move throughout the hotel area
- Must be able to work holidays, weekends and flexible shift hours
- Must have ability to sit and work from a computer for extended periods
- Must have manual dexterity to allow for inputting of data into computer software and be capable of viewing computer monitors for extended periods of time?
Requirements
What's Required
- 1-year guest service experience in high volume Resort, hotel or cruise line
- Proficiency in standard computer programs including word and excel
- Ability to effectively communicate in English (Read, Write, Speak & Understand)
Benefits
- Free meal on shift
- Training & Development
- Free Parking
Qualification
High School or equivalent
Key skill Required
- Sales
- Ability To Work Under Pressure
- Development
- Dexterity
- Environmental
- Greet Guests
- Manual Dexterity
- Provide Information
- Security
- Training
