Assistant Shift Manager

About the Role

The Assistant Shift Manager Slot Operations will assist the Shift Manager Slot Operations in running the shift's operations, including organizing and orchestrating all activities that deal with personnel, customers, gaming equipment and administrative duties associated with the shift. In the absence of a Shift Manager Slot Operations, the Assistant Shift Manager Slot Operations will assume all responsibilities and tasks associated with the role of the Shift Manager Slot Operations.

Position Responsibilities

• Supervises Slot Department team members to ensure compliance with policies and procedures, with an emphasis on customer service.
• Ensures that all activities reflect the policies and regulations of the company/property/Department as well as compliance with all New Jersey DGE regulations.
• Assists in the management of staffing levels, making appropriate adjustments and recommendations to scheduling personnel.
• Extends complimentary services to players when appropriate and within established guidelines.
• Amicably resolves customer related problems.
• Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, process jackpots and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests.
• Circulates the assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed.Monitors team members to assess training needs.
• Enhances the guest experience by clearly communicating the functionality of the player card and the advantages derived from club membership.
• Oversees the issuance of work tools and keys to gaming assets.
• Maintains the integrity of all gaming activity.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Must be able to lift/push/pull up to 25 lbs.

What's Required

• The ability to obtain, and or possess a key license.
• High School diploma or equivalent preferred
• Two years of Slot Operations experience required with a minimum of one-year supervisory experience in a casino
• The ability to speak, read and write in English