Assistant Service Manager - Shop Team (Aldinger)

The Role:

We are seeking an assistant service manager to join our Aldinger Shop Team.

In this role, you will play a crucial part in managing the day-to-day operations of our calibration technicians by ensuring smooth and efficient processes while maintaining high customer satisfaction.

The Assistant Service Manager is responsible for organizing and accurately processing customer equipment into our lab management software and scheduling/assigning work orders to our team of technicians. You will be working closely with our customers and calibration technicians as the point of contact addressing any issues that arise to maintain high customer satisfaction and an efficient process. You will also partner with the branch manager and lead field technician to improve and implement service strategies and processes.

Day to Day Responsibilities:

• Oversee the workflow and scheduling of all calibrations and repair work

• Inspect, receive, and create work orders for customer items needing calibration

• Create quotes and estimates for calibration jobs and services

• Organize purchase orders and secure payments for services rendered

• Communicate with customers by providing status for orders

• Communicate with customers by making corrections or amendments to certificates

• Follow up with customers who have items that are due for upcoming calibrations

Requirements

Basic Qualifications:

• Ability to lift 50 pounds

• Strong attention to detail and the ability to work independently.

• Excellent customer service skills.

• Excellent organizational, prioritization, and administrative skills.

• Excellent presentation, written and personal communication skills

• A focus on high quality outcomes and business profit

• Able to multitask, problem solve and manage projects under pressure

Nice to Have:

• Experience as a Coordinator or Scheduler

• Experience as an Assistant Service Manager

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Company equipment needed for the job