Job Description
Summary & Objectives
At Coastline Equity, Assistant Property Managers play a pivotal role in delivering exceptional service by proactively managing daily operations and addressing tenant, vendor, and client needs. This role requires a problem-solver with a growth mindset, who thrives on turning challenges into opportunities and excels at managing never-ending to-do lists with focus and prioritization. You will partner closely with Senior Property Managers to ensure properties are compliant, well-maintained, and efficiently operated, ultimately contributing to tenant satisfaction and property performance.
Key Responsibilities & Functions
Customer Service & Communication
- Maintain a customer-first attitude in all interactions.
- Address tenant needs, ensure clear communication, and provide excellent service.
- Respond to emergency calls and manage after-hours on-call duties.
Property & Maintenance Management
- Collaborate with Property Managers to ensure timely property management.
- Bid for repairs and maintenance, manage work orders, and schedule follow-ups.
- Conduct move-in/move-out inspections and ensure property safety.
Tenant & Rent Management
- Follow up on rent collections and handle delinquency calls.
- Enforce rental agreement terms and manage related proceedings.
Recordkeeping & Documentation
- Maintain accurate property files in AppFolio, including tenant and vendor communications.
- Submit timely paperwork, invoices, and keep an organized key tracking system.
Technology & Efficiency Improvement
- Use property management software for task management and productivity.
- Continuously improve workflows to enhance efficiency and exceed expectations.
Collaboration & Compliance
- Foster collaborative relationships with teams and departments.
- Ensure compliance with safety regulations and maintain organized workspaces.
Requirements
- Previous experience in customer service, trades, or construction is a plus.
- Trainable and eager to grow with the company.
- Prioritization: Ability to manage a never-ending to-do list and tackle the most urgent tasks first.
- Adaptability: Comfortable working in ambiguous situations, anticipating problems, and seeing them as opportunities for improvement.
- Tech-Savvy: Comfortable using technology, including property management software, to streamline tasks.
- Action-Oriented: Ability to execute tasks quickly and effectively in a fast-paced environment.
Benefits
Excellent Workplace Culture
Training opportunities and development resources.
Pay rate: $18 - $20 hourly
Key skill Required
- Customer Service
- Construction
- Adaptability
- Clear Communication
- Collaboration
- Communication
- Compliance
- Development
- Documentation
- Efficiency Improvement
- Exceed Expectations
- Growth Mindset
- Maintenance
- Maintenance Management
- Management
- Paperwork
- Prioritization
- Productivity
- Property Management
- Repairs
- Repairs and Maintenance
- Task Management
- Tracking System
- Training
