AR Inbound Specialist

Job Title: AR Inbound Specialist (Call Center Environment)

Location: Winston Salem, NC 27105 (onsite)

Contract Job

Role Overview:

The AR Inbound Specialist is responsible for managing inbound calls, resolving inquiries, and providing exceptional customer service. This role supports Accounts Receivable, Customer Service, Website Issues, Pricing, and Data Maintenance processes.

Key Responsibilities:

Handle inbound calls and document customer requests in workflow tools.

Resolve issues or escalate to appropriate teams (Dispute Resolution, Account Owners).

Achieve performance metrics (Call Handle Time, First Call Resolution, Call Quality).

Maintain accurate documentation within ERP and workflow tools.

Collaborate with teammates to achieve team goals (Service Level, First Call Resolution).

Skills and Qualifications:

Education:

High School diploma required; 4-year degree in Accounting or Business preferred.

Experience:

Prior Customer Service, Call Center, or Accounts Receivable experience.

Technical Skills:

Proficiency in Microsoft Office (Expert Excel preferred).

Soft Skills:

Excellent communication, problem-solving, and teamwork abilities.

Additional Skills:

Knowledge of Electronic Payment Applications.

Bilingual (preferred).

Strong organizational skills.

Ability to work a flexible schedule (7 AM?7 PM, later shifts).

If this is a role that interests you and you?d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:

Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands

Manpower, Experis, Talent Solutions, and Jefferson Wells


creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.