Is there a job opening for a Application Support Engineer in Bengaluru, Karnataka, India?

Valsoft Corporation is currently hiring a Application Support Engineer in Bengaluru, Karnataka, India.

Does Valsoft Corporation hire Application Support Engineer?

Valsoft Corporation looking to hire a qualified Application Support Engineer in Bengaluru, Karnataka, India.

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Application Support Engineer

Bengaluru, Karnataka, India

383 Days ago

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Job Description

We are looking for an Application Support Engineer tier level II who would be responsible for working with a team of people located in India who provide 2nd-line support and maintenance for several companies developed applications for both internal and external customers. They are responsible for ensuring resolution of service issues and turnaround of change requests within target SLAs.

Responsibilities:

Managing ticket workload across several customers, escalating issues where appropriate and providing resolution to issues

Liaising with internal Customer Success Managers, Product Owner, Development Team and Implementation Team

Troubleshooting issues in the product (application and data), database server, and networks, to minimize risk of disruptions

Communicating and escalating critical service failures through the Senior Management teams

Assisting in building up the Services Support Knowledgebase

Undertaking continuous improvement in the operation

Supporting updates to products and services in both staging and production (live) system environments, in compliance with defined procedures

Creating Oracle Databases scripts to identify and correct data integrity issues in customer's data

Requirements

Knowledge of Microsoft Windows Server

Knowledge of Linux server

Jira Service Desk experience

Confluence experience

Experience working with SQL and/or Oracle commands and/or queries

Intermediate/Advanced knowledge of Microsoft Office products including Excel, Access, and SharePoint

Experience reviewing and/or troubleshooting software code

Key Skills Required

OracleSQLMicrosoft OfficeConfluenceComplianceCustomer SuccessData IntegrityDatabaseDatabase ServerDevelopmentImplementationJIRAJIRA Service DeskLinuxLinux ServerMaintenanceManagementMicrosoft WindowsSenior ManagementSharePointTroubleshootingWindows Server

Job Overview

Job Function: IT/Computers - Software & Software Services

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Associate

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company Name: Valsoft Corporation

Recruiting People: HR Department

Website: http://aspiresoftware.com

Location

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