Job Description
Join the Financial Services of America Team as a Client Services Representative!
Are you looking for a dynamic role where your organizational skills make a real impact? At Financial Services of America, we've been recognized as a Top Workplace for 13 consecutive years, thanks to our commitment to fostering a supportive and rewarding environment for our team members.
Pay: $18.50 an hour
Why Work With Us?
- Competitive Compensation: Enjoy a stable income with competitive base pay.
- Health Care Reimbursement: We care about your well-being, offering reimbursement to support your health and family needs.
- 401(k) Retirement Plan: Secure your future with our company-sponsored retirement savings plan.
- Positive, Team-Oriented Culture: Join a collaborative environment that values your contributions and encourages personal and professional growth.
- Direct Access to Leadership: Work closely with company leadership, ensuring guidance, mentorship, and clear communication of goals.
- Daily Training and Development: Refine your skills with regular coaching and learning opportunities tailored to your role.
About the Role:
As a Client Services Representative , you'll oversee daily operations to ensure the smooth functioning of our office and team, enabling exceptional client service and efficiency. This position combines leadership, organization, and client interaction to help maintain a positive and professional environment.
Twice a month, you will also be required to attend and work at the check-in desk for evening seminars from 5:00 PM to 9:00 PM, greeting attendees and ensuring a smooth registration process.
Your Key Responsibilities:
- Manage office workflows, ensuring seamless operations and supporting team efficiency.
- Coordinate schedules, appointments, and meetings for team members and clients.
- Supervise office organization, including supplies, equipment, and workspace optimization.
- Prepare and maintain essential client and team documents, ensuring accuracy and confidentiality.
- Maintain and update CRM systems, ensuring accurate client and operational records.
- Act as the point of contact for vendors, clients, and team members to resolve issues promptly.
- Facilitate onboarding and training for new hires, ensuring alignment with company standards.
- Support financial advisors by organizing materials and logistics for client meetings.
- Collaborate with leadership to identify and implement process improvements.
- Foster a welcoming, professional environment for both clients and team members.
- Attend and manage the check-in desk at bi-monthly evening seminars, ensuring a positive and efficient experience for attendees.
What We're Looking For:
- Proven experience in office management, customer service, or administrative roles (preferred but not required).
- Exceptional organizational and multitasking abilities with attention to detail.
- Strong interpersonal and communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and CRM systems.
- Self-motivated with the ability to lead and inspire a team.
- A proactive approach to problem-solving and process improvement.
- Availability for evening seminar duties twice a month.
Our Core Values:
We are guided by principles that define our approach to client and team success:
- World Class: Delivering extraordinary service and exceeding client expectations.
- Dedicated: Supporting your goals, career, and family.
- One Team, One Goal: Working together for the success of our clients and the company.
- Driven: Committed to continuous improvement and initiative.
- Great Attitude: Loving what you do and embracing growth and change.
Why This Role Matters:
As a Client Services Representative, you are the backbone of our team operations, ensuring everything runs smoothly for clients and staff alike. Your leadership and organizational skills will directly contribute to the success of our company and the satisfaction of our clients. Your role at our evening seminars will also be critical in creating a welcoming and organized experience for attendees.
Qualification
High School or equivalent
Key skill Required
- Customer Service
- Microsoft Office
- Logistics
- Attention to Detail
- Clear Communication
- Collaborative Environment
- Commitment
- Communication
- CRM Systems
- Demeanor
- Development
- Facilitate
- Financial Services
- Greeting
- Guidance
- Initiative
- Leadership
- Learning
- Management
- Multitasking
- Office Management
- Onboarding
- Optimization
- Organizational Skills
- Proactive
- Process Improvement
- Professional Growth
- Reimbursement
- Supportive
- Training
- Training and Development
- Workspace
