Account Manager

City Wide Facility Solutions in East NW Arkansas is excited to welcome a passionate Facility Solutions Manager (FSM) who is ready to drive business growth while also advancing their own professional journey in a vibrant, fast-paced environment. We offer a competitive base salary, along with an appealing commission structure and a comprehensive benefits package for the right candidate. Being bilingual is definitely a plus! This dedicated individual will oversee a territory and a surrounding area.

Why City Wide?

At City Wide Facility Solutions, we're proud to be a leader in the building maintenance industry. As a sales and management company, we offer a single-source solution for all building maintenance services, both inside and out. We exemplify our core values of relentless customer service, growth mindset, and hustle. We're looking for people who want a career, not just a job, and we are committed to promoting from within. Our dynamic team thrives in a collaborative, inclusive, and fun atmosphere that recognizes and rewards outstanding performance.

• Key Responsibilities:
• Client Relationship Management : Build and nurture strong client relationships, focusing on retaining clients and discovering new opportunities for service growth and expansion.
• Operational Excellence : Ensure top-notch service delivery at all client locations, upholding the highest quality and compliance standards while managing contractor relationships, including hiring, negotiations, and performance evaluations.
• Strategic Problem Solving : Proactively address client concerns, organize site visits, and create strategic solutions that boost client satisfaction and improve operational efficiency.
• Technology and Reporting : Leverage City Wide's CRM to effectively manage client interactions, service schedules, and performance reports, ensuring that all data is utilized to enhance service delivery.
• Ideal Candidate:
• Demonstrated experience in account management, sales, or a related field in the service industry.
• A proven leader with a track record of managing diverse teams.
• Strong skills in problem-solving, organization, and communication.
• Comfortable with technology, preferably with experience in CRM systems.
• Thrives in a fast-paced, results-oriented environment.
• Compensation:
• Base Salary : $60,000, with the opportunity to earn significant On Track Earnings of $95,000+ based on your performance.
• Additional Benefits : A comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.
• Performance Metrics for Success: At City Wide Facility Solutions, we value transparency and clarity in our success measurements. As a Facility Solutions Manager, your performance will be assessed based on several essential metrics that drive client growth and satisfaction as well as the prosperity of our branch. These include:
• Client Retention : Strive for a client retention rate of 96-98%. High retention signifies exceptional service and client satisfaction.
• Revenue Growth : You will be expected to boost extra service (ES) sales, with specific targets tailored to your designated territory.
• Quality Assurance : Perform and document thorough quality control inspections to guarantee that all services meet our high standards.
• Operational Excellence : Manage service delivery efficiently, ensuring compliance with both client and company standards.
• Team Management : Lead and nurture your team, promoting high performance and adherence to company protocols.

Requirements

• 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
• High School diploma required; bachelor's degree highly desirable.
• Highly detail oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.
• Bilingual a plus but not required

Benefits

Health & dental insurance

Paid time off

Incentive Compensation / Bonus

Benefits

• Mileage reimbursement
• 401k
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Life insurance
• Paid training
• Cell phone allowance

Qualification

Associate Degree