Account Manager

Join the City Wide Team as a Facility Solutions Manager (FSM) in Louisville!

City Wide Facility Solutions is on the hunt for an ambitious, dynamic Facility Solutions Manager (FSM) to join our high-energy team in Louisville! If you're ready to elevate your career, drive business success, and be part of an exciting, fast-paced environment this is your moment . We're offering a competitive base salary , an exciting commission structure , and a robust benefits package designed for the go-getter who's ready to make an impact.

Why City Wide?
At City Wide Facility Solutions , we're not just leading the building maintenance industrywe're shaping it . We offer a single-source solution for all building maintenance needs, both inside and out, across over 90 locations in the U.S. and Canada. We pride ourselves on being a growth-driven company that's committed to building lasting relationships with our clients and fostering a culture that rewards hustle and determination .

What's in it for YOU?

• Competitive base salary + rewarding commission structure that lets you reap what you sow
• Comprehensive benefits to keep you and your career healthy and thriving
• Be part of a fun, inclusive team that celebrates success and collaboration
• Career advancement opportunities with promotions from within for top performers

Our Core Values
At City Wide, we live and breathe Customer Service , Reputation , Hustle , Growth , Relentless Determination , and Retention . These values aren't just wordsthey fuel our drive for excellence and continuous improvement in everything we do.

Ready to take your career to the next level and join a company that celebrates performance and passion ? Apply now and be part of a winning team that's changing the game in building maintenance!

• Key Responsibilities:
• Client Relationship Management : Build and nurture strong client relationships, focusing on retaining clients and discovering new opportunities for service growth and expansion.
• Operational Excellence : Ensure top-notch service delivery at all client locations, upholding the highest quality and compliance standards while managing contractor relationships, including hiring, negotiations, and performance evaluations.
• Strategic Problem Solving : Proactively address client concerns, organize site visits, and create strategic solutions that boost client satisfaction and improve operational efficiency.
• Technology and Reporting : Leverage City Wide's CRM to effectively manage client interactions, service schedules, and performance reports, ensuring that all data is utilized to enhance service delivery.
• Ideal Candidate:
• Demonstrated experience in account management, sales, or a related field in the service industry.
• A proven leader with a track record of managing diverse teams.
• Strong skills in problem-solving, organization, and communication.
• Comfortable with technology, preferably with experience in CRM systems.
• Thrives in a fast-paced, results-oriented environment.
• Compensation:
• Base Salary : $50,000, with the opportunity to earn significant On Track Earnings of $120.000+ based on your performance.
• Additional Benefits : A comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.
• Performance Metrics for Success: At City Wide Facility Solutions, we value transparency and clarity in our success measurements. As a Facility Solutions Manager, your performance will be assessed based on several essential metrics that drive client growth and satisfaction as well as the prosperity of our branch. These include:
• Client Retention : Strive for a client retention rate of 96-98%. High retention signifies exceptional service and client satisfaction.
• Revenue Growth : You will be expected to boost extra service (ES) sales, with specific targets tailored to your designated territory.
• Quality Assurance : Perform and document thorough quality control inspections to guarantee that all services meet our high standards.
• Operational Excellence : Manage service delivery efficiently, ensuring compliance with both client and company standards.
• Team Management : Lead and nurture your team, promoting high performance and adherence to company protocols.

Requirements

• 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
• High School diploma required; bachelor's degree highly desirable.
• Highly detail oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.
• Bilingual a plus but not required

Benefits

Health & dental insurance

Paid time off

Incentive Compensation / Bonus

Benefits

• Mileage reimbursement
• 401k
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Life insurance
• Paid training
• Cell phone allowance

Qualification

Associate Degree