Account Manager

As an Account Manager you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon vendors. The team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders and will be responsible for all aspects of the vendor?s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key

manufacturers (vendors) on Amazon. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on operational aspectsofmanagingthecustomerrelationshipswithourvendors. You will conceive, create and analyze a wide range of marketing activities/campaigns to grow the vendor?s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor?s business with Amazon, root cause analysis of issues and opportunities affecting business. In addition, you are expected to proactively identify areas for growing Vendor?s business by developing strategies.

Key job responsibilities

"?

Success will be measured by the performance of your internal teams on input metrics and impact of

vendors on creating a great customer experience for buying consumers

Managing the vendor relationship by championing the vendor?s needs at Amazon, build successful

communication channels at all levels, set proper expectations, provide clear status communications,

and manage towards a growth plan for the vendors.

Build communication channels at all levels, set proper expectations, provide clear status

communications, and manage towards a growth plan for the vendors

Build and execute on a strategic account plan that delivers on key business opportunities and relevant

KPIs for the vendors and Amazon

Conduct regular business reviews, highlight business metric performance and building action plans.

Conduct deep dive analysis on vendor issues and publish recommendations and action plans based

on data to improve vendor experience.

Work with internal Amazon teams/vendors to improve operational aspects of their business in

providing a great consumer experience

Provide thought leadership around planning, roadmaps and execution

Establish long term partnerships with key vendor partners for the group of vendors handled

Support the launches of new programs, categories and features

Flawlessly execute end-to-end campaigns, liaising with key internal and external stakeholders.

Billing and resolution of any financial issues

Travel to accounts as needed (Estimated 10-20%)"

Basic Qualifications

2+ years of sales or account management experience

2+ years of digital advertising and client facing roles experience

Experience with Excel

Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

Experience analyzing key open issues and resolution metrics for each of the managed accounts

Experience in relationship management within technology, start-ups, or SaaS Platforms

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