Account Manager, ABACUS, International Seller Growth

We are seeking a dynamic and results-driven Account Manager team for our compliance business programs, specifically focused on our cross-border trade compliance program and related 3P compliance initiatives. This role is pivotal in driving the growth and success of our seller base, with a particular emphasis on recruiting, onboarding, launching, and ensuring units delivery/commitment from our cross-border program. The position requires close collaboration with brokers, partners, and product teams to create a seamless ecosystem for cross-border trade. This role offers an exciting opportunity to shape the future of our cross-border programs and drive significant business growth. The ideal candidate will be a strategic thinker with a hands-on approach, capable of navigating complex international business landscapes while delivering exceptional results.

Key job responsibilities

1. Program Support and Growth:

Execute strategies to recruit new sellers into cross-border programs

Research high-potential markets and seller segments

Support seller onboarding and launch processes

Contribute to improving onboarding materials

2. Units Delivery and Commitment:

Track and report KPIs for units delivery

Implement strategies to increase seller productivity

Support sellers in overcoming operational barriers

Monitor cross-border performance metrics

3. Stakeholder Collaboration:

Work with cross-functional teams (product, logistics, compliance)

Participate in program meetings and provide updates

Maintain relationships with sellers and internal partners

Document and share seller feedback

4. Data Analysis and Reporting:

Generate program performance reports

Identify and communicate performance trends

Flag opportunities for program optimization

5. Process Enhancement:

Follow established processes for recruitment and onboarding

Suggest and document improvements based on experience

Support process improvement initiatives

Basic Qualifications

2+ years of sales or account management experience

2+ years of digital advertising and client facing roles experience

Experience with Excel

Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

Experience analyzing key open issues and resolution metrics for each of the managed accounts

Experience in relationship management within technology, start-ups, or SaaS Platforms

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