Account Compliance Manager

City Wide Facility Solutions is actively seeking an Account Compliance Manager for our Franchise location in Fort Wayne, Indiana.

City Wide Facility Solutions, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions of Fort Wayne, the most successful franchise location out of the 90 markets covered across the United States and Canada. Our mission at City Wide Facility Solutions of Indianapolis is to build environments that elevate people! That includes our customers, vendors, independent contractors, and of course our employees!

The Account Compliance Manager is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Account Compliance Manager must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The Account Compliance Manager must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients' needs.

Work Hours: 4pm to midnight

Essential functions:

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Preferred Qualifications:

• Bilingual (English and Spanish) preferred.
• High school diploma required.
• Two to three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations is preferred.
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• MS Office, Internet skills required

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 30 pounds.

Benefits

City Wide Facility Solutions of Fort Wayne is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plan, 8 paid holidays, 15 days of Paid Time Off, $400 per month of Auto Allowance (fluctuates with gas prices), and opportunities for additional Paid Time Off, and possibilities for non-discretionary bonuses.

Starting salary is $20/hour, plus monthly non-discretionary bonuses, and monthly opportunities to earn additional PTO based on goals.

Qualification

High School or equivalent