Explore the critical requirements, core duties, primary responsibilities, and key skills that should be included in a comprehensive Telesales Manager job description.
What does a Telesales Manager do?
A Telesales Manager oversees a team of telesales representatives in a company. They are responsible for training new staff, setting sales goals, implementing sales strategies, monitoring performance, and handling customer complaints.
Job Description
We are seeking an experienced Telesales Manager to lead our growing telesales team. In this role, you will be responsible for setting weekly and monthly sales targets, training new telesales staff, creating and implementing sales strategies, monitoring team performance, and handling customer complaints.
To excel as a Telesales Manager, you should have previous telesales experience, strong managerial skills, and the ability to multitask. A successful Telesales Manager provides guidance and support to their team, resulting in increased company sales.
Job Duties and Responsibilities
- Meet with sales managers to discuss telesales strategies
- Train junior telesales staff
- Create sales scripts and customer answer sheets
- Implement sales strategies
- Manage the telesales team and assist junior staff
- Monitor team performance
- Set weekly and monthly sales targets
- Maintain customer relationships
- Handle escalated customer complaints
- Compile and present sales reports
Requirements and Qualifications
- Bachelor's degree in Marketing, Human Services, or a similar field
- Previous experience as a Telesales Manager
- Telesales experience preferred
- Strong managerial and sales skills
- Ability to multitask
- Good verbal and written communication skills
- Ability to work well under pressure
- Ability to write and present reports
- Strong organizational skills
Alternate Job Titles
- Inside Sales Manager
- Inside Sales Development Manager
- Inside Telephone Sales Manager
Telesales Manager Salary
The earning potential of a Telesales Manager can vary significantly based on factors such as geographic location, industry, professional experience, educational background, and the specific employer. On average, the annual salary for an Telesales Manager in the United States is approximately $105390.
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