Discover the essential requirements, duties, responsibilities, and skills needed for a Service Coordinator job description.
What does a Service Coordinator do?
A service coordinator helps people find and access the services they need, such as medical care, addiction recovery support, and help for low-income families. They listen to their clients' needs, explain their options, and keep track of the services they receive.
Job Description
We are looking for a detail-oriented service coordinator to understand our clients' needs, suggest new services, and improve existing ones. This role involves advocating for clients, explaining their options, planning services, and keeping records. The service coordinator helps elderly individuals, people with medical needs, and low-income families find the services they need.
To be successful in this role, you should be service-oriented, organized, and good at keeping records. You should also have strong communication and people skills, and be able to treat our clients with kindness and understanding.
Job Duties and Responsibilities
- Evaluating clients' needs and connecting them with the right services and providers
- Helping with programs, job training, and transportation
- Creating a directory of local social service agencies and providers for easy access
- Assisting clients with applying for benefits and programs and helping them live independently
- Advocating for timely and affordable services and addressing any issues that come up
- Scheduling appointments, answering phone calls, and keeping track of clients' records
- Monitoring services and staying updated on new or discontinued options
- Evaluating service quality and identifying areas for improvement
- Regularly following up with clients to make sure they are satisfied
- Handling complaints and finding better services for clients
Requirements and Qualifications
- An associate's or bachelor's degree in healthcare, psychology, social work, or a related field
- Strong work ethic and service skills
- Excellent communication and people skills
- Great organization and attention to detail
- Knowledge of services, policies, and regulations
- Good record-keeping and analytical abilities
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