Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Senior Account Manager job description.
What does a Senior Account Manager do?
A senior account manager is responsible for managing multiple client accounts, building strong relationships, developing account management strategies, and identifying opportunities for growth.
Job Description
We are seeking a passionate and solution-oriented senior account manager to oversee our client accounts. Your role will involve understanding our business and services, developing strategies to grow accounts, maintaining strong client relationships, identifying new opportunities, and coordinating with internal teams to meet client needs.
To be successful in this role, you will need excellent communication and customer service skills, as well as a talent for problem-solving and closing deals.
Job Duties and Responsibilities
- Follow up on leads and acquire new clients.
- Create and implement strategic plans for managing and growing accounts.
- Retain clients and foster strong, trusting relationships.
- Understand client needs and identify new business opportunities.
- Provide exceptional customer service and ensure client satisfaction.
- Communicate and collaborate with internal teams to deliver solutions.
- Suggest new tools and processes for improvement.
- Support sales teams in reaching their targets.
- Maintain a thorough understanding of our business, competitors, and industry.
Requirements and Qualifications
- Bachelor's degree preferred.
- At least 2 years of experience in business development, sales, or account management.
- Experience managing multiple accounts.
- Strong customer service and project management skills.
- Excellent communication, interpersonal, and negotiation skills.
- Proficiency in Microsoft Office and CRM software.
- Highly organized and solution-oriented.
- Detail-oriented and able to prioritize.
- Self-starter and able to work efficiently under pressure.
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