Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Sales Support Specialist job description.
What does a Sales Support Specialist do?
A sales support specialist helps the sales team by performing administrative tasks and assisting with customer inquiries. They also ensure that orders are processed on time and handle any customer complaints.
Job Description
We are looking for an organized and efficient sales support specialist to help our sales department gain and keep customers. Your responsibilities will include tracking sales leads, coordinating quotes, providing customer service, and managing customer accounts. You will also monitor sales and record sales data.
To be successful in this role, you should have good time management and organizational skills. You should also have strong interpersonal, communication, and customer service skills.
Job Duties and Responsibilities
- Answering customer inquiries and scheduling meetings and sales appointments.
- Compiling a daily list of sales leads and providing sales data and guides to the sales department.
- Developing performance indicators for sales and staff members and compiling reports.
- Recording sales trends and working with account managers to develop sales strategies.
- Processing orders and ensuring timely delivery.
- Managing customer accounts and resolving any issues to ensure customer satisfaction.
- Performing data entry and maintaining organized records.
- Handling administrative tasks for the company and its executives.
- Scheduling customer meetings and conferences.
- Reporting any unusual activity to your supervisor.
Requirements and Qualifications
- High school diploma or equivalent.
- Bachelor's or associate's degree in marketing, business, or a related field (preferred).
- Experience in administration and office work (preferred).
- Strong analytical, organizational, and time management skills.
- Excellent team working, communication, and customer service skills.
- Ability to multitask and work efficiently.
- Computer literacy and proficiency in Microsoft Office.
- Understanding of sales principles and customer service practices.
Sales Support Specialist Salary
The earning potential of a Sales Support Specialist can vary significantly based on factors such as geographic location, industry, professional experience, educational background, and the specific employer. On average, the annual salary for an Sales Support Specialist in the United States is approximately $75659.
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