Delve into the fundamental qualifications, critical tasks, primary responsibilities, and essential skills that should be highlighted in a detailed Mystery Shopper job description.
What does a Mystery Shopper do?
A mystery shopper is someone who pretends to be a regular customer in order to check and report on the quality of products, customer service, and store environment. They are also known as secret shoppers.
Job Description
We are looking for a detail-oriented mystery shopper to join our team. Your job will be to evaluate the products, customer service, and store environment while acting like a regular customer. You will also need to submit reports on your findings in a timely manner.
To be successful as a mystery shopper, you should be able to blend in as a regular customer while paying close attention to details. Excellent communication and memorization skills are also important, as well as the ability to remain unbiased at all times.
Job Duties and Responsibilities
- Traveling to assigned store locations
- Pretending to be a regular customer without giving yourself away
- Interacting with employees both in person and over the phone to assess customer service
- Inspecting the store to identify any issues or areas for improvement
- Purchasing random and specific items to evaluate product quality
- Keeping receipts for reimbursement purposes
- Completing written reports after each store visit
- Disclosing any conflicts of interest, such as previous loyalty or dislike towards certain stores or products
- Keeping track of hours worked
- Saving copies of completed assignments
Requirements and Qualifications
- High school diploma or equivalent
- Reliable transportation
- Strong verbal and written communication skills
- Excellent memorization abilities
- Organized and flexible
- Attention to detail
- Ability to remain unbiased and discreet while performing duties
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