Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Medical Office Specialist job description.
What does a Medical Office Specialist do?
A medical office specialist is an important member of a medical practice or healthcare facility, providing administrative support to ensure smooth operations. They handle tasks such as answering phone calls, scheduling appointments, and updating medical records. They also play a crucial role in verifying medical insurance information and managing electronic billing systems.
Job Description
We are seeking a friendly and competent medical office specialist to join our healthcare team. In this role, you will be responsible for managing day-to-day administrative tasks, including scheduling appointments, gathering patient information, and verifying medical insurance details.
To excel in this position, you should have experience in medical office procedures and be able to communicate effectively with patients. A top-notch medical office specialist is someone who can create an organized and patient-oriented environment.
Job Duties and Responsibilities
- Answering phone calls and welcoming patients and visitors.
- Scheduling appointments, tests, treatments, and other procedures.
- Gathering and updating patient personal and health information.
- Maintaining electronic health records.
- Preparing patient files for consultations and evaluations.
- Responding to inquiries and relaying messages about scheduling, referrals, and prescription refills.
- Verifying medical insurance information and acting as a liaison between patients and insurance companies.
- Collecting co-payments and following up on insurance claims.
- Entering payment information into electronic billing systems.
- Maintaining office supplies and restocking as needed.
Requirements and Qualifications
- Certification as an administrative medical assistant or a similar qualification.
- Proficiency in electronic health record and medical billing software, such as QuickPractice and Medisoft.
- At least 2 years of experience in a similar role.
- Knowledge of basic medical terminology and inventory management.
- Experience in maintaining patient files and updating electronic health records.
- Ability to process payments and insurance claims.
- Excellent customer service skills and the ability to create a warm and welcoming environment.
- Strong communication and organizational skills.