Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Ground Staff job description.
What does a Ground Staff do?
Ground staff are workers at airports who have a variety of roles. They help make sure that passengers are safe and comfortable during their travels. This includes tasks like checking luggage, giving information, helping people with disabilities, and selling tickets.
Job Description
We are looking for energetic ground staff who can do office work and communicate with passengers. Your job will involve welcoming passengers, giving them information, helping people with disabilities and children, checking luggage, making reservations, and selling tickets. You should be able to solve any problems that passengers have and make sure they are happy.
To be a good ground staff, you should be really good at talking to people and giving great customer service. You should also be able to do many things at once and make sure that every passenger is safe, comfortable, and knows about things like flight times, delays, and bad weather.
Job Duties and Responsibilities
- Welcome and talk to passengers, and answer their questions.
- Check luggage.
- Make reservations.
- Sell tickets.
- Put food and drinks on planes.
- Clean planes after flights.
- Help people with disabilities and children.
- Give information to passengers.
Requirements and Qualifications
- Have a diploma in office work or travel, or a postgraduate diploma.
- Have experience working with customers.
- Be really good at talking to people.
- Look clean and tidy.
- Be willing to work different hours.
- Know how to use a computer.
Find Ground Staff Job Vacancies – Start Your Career in Ground Staff