Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Front Office Manager job description.
What does a Front Office Manager do?
A front office manager, also known as a front desk manager, is responsible for making sure that guests are treated well and that all administrative tasks are completed quickly and efficiently. This includes training receptionists, creating work schedules, and gathering feedback from guests.
Job Description
We are looking for a friendly, professional, and customer-oriented front office manager to join our team. In this role, you will ensure that all guests and visitors feel welcomed and well taken care of. Your responsibilities will include overseeing employee schedules, training front office staff, and reconciling receipts.
To be successful as a front office manager, you should have excellent people skills, a professional appearance, and be highly organized. Previous experience in customer service and office management is ideal.
Job Duties and Responsibilities
- Train and supervise front office staff.
- Ensure all customer tasks are completed accurately and on time to improve guest experience.
- Handle customer complaints and special requests.
- Create staff schedules and manage other HR-related tasks.
- Maintain a neat and organized reception area.
- Monitor and order office supplies, including stationery and information leaflets.
- Prepare monthly management reports on customer feedback, bookings, and cancellations.
- Manage department budget.
- Update files and records.
- Follow all cash-handling, checking, and credit procedures.
Requirements and Qualifications
- High school diploma or associate's degree.
- Prior experience in client services or management.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities.
- Basic accounting skills.
- The ability to remain positive and focused in a fast-paced environment.
- Good time management skills.
- Proficiency in computers and ability to quickly learn new skills.
- Professional appearance.
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