Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Front Office Assistant job description.
What does a Front Office Assistant do?
A Front Office Assistant is responsible for performing daily administrative tasks in various office settings, such as medical facilities and large corporations. Their duties may include scheduling appointments, answering phone calls, and greeting visitors. They may also be expected to handle basic inquiries and organize mail.
Job Description
We are seeking a friendly and capable Front Office Assistant to join our team and work at the reception area. In this role, you will be responsible for answering incoming calls, scheduling appointments, and welcoming visitors. You may also be asked to order office supplies.
To be successful in this role, you should have experience in office administration and the ability to communicate effectively with the public. The ideal candidate will be a skilled administrator who can make visitors feel welcome when they arrive at the reception area.
Job Duties and Responsibilities
- Reporting to management and performing administrative tasks
- Answering phone calls and directing them to the appropriate person
- Scheduling and confirming appointments, meetings, and events
- Greeting and assisting visitors in a courteous and professional manner
- Handling basic inquiries and sorting mail
- Copying, scanning, and filing documents
- Monitoring office supplies and ordering replacements
- Maintaining a clean and organized reception area
- Performing other administrative tasks as needed
Requirements and Qualifications
- High school diploma or equivalent
- Formal training in office administration, secretarial work, or a related field
- 2-3 years of experience in a similar role
- Excellent customer service skills and ability to create a welcoming environment
- Experience answering phone calls and scheduling appointments
- Proficiency in business etiquette and maintaining a professional appearance
- Familiarity with appointment scheduling and call forwarding systems
- Proficiency in Microsoft Office applications
- Working knowledge of office equipment, such as printers, copiers, and fax machines
- Strong interpersonal and communication skills
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