Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Field Service Representative job description.
What does a Field Service Representative do?
A Field Service Representative is someone who helps customers with their questions and concerns about a company's products and services. They work in different places like offices and buildings to make sure customers are happy with the company. They also help make customers like the company more by talking to them and answering their questions. Their job depends on what industry they work in.
Job Description
We are looking for a friendly and hardworking person to join our team as a Field Service Representative. This job includes helping customers, installing and fixing things, and making sure work is done on time. To be good at this job, you should be good at solving problems and managing your time well. You should also be a good leader and know how to sell and serve our company's products and services.
Job Duties and Responsibilities
- Helping customers and doing technical tasks on site
- Setting up, fixing, maintaining, and testing equipment
- Solving problems when things don't work right
- Figuring out what customers need and giving them advice
- Working with team members and sharing information to take care of customers
- Making sure work is done on time
- Writing reports about the work you do
- Following company rules and policies
- Building and keeping good relationships with customers
Requirements and Qualifications
- Finished high school or have a GED
- Having a degree or certificate in a technical field is good
- Experience working as a Field Service Representative or in a similar job in sales or customer service
- Knowing a lot about the technical equipment you will work with
- Being able to use mobile tools and apps
- Good at leading, talking with people, serving customers, and selling things
- Great at solving problems and thinking critically
- Good at working in a team, managing time, and getting along with others
Field Service Representative Salary
The earning potential of a Field Service Representative can vary significantly based on factors such as geographic location, industry, professional experience, educational background, and the specific employer. On average, the annual salary for an Field Service Representative in the United States is approximately $49515.