Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Crew Leader job description.
What does a Crew Leader do?
A crew leader is someone who oversees and trains crew members in restaurants and fast-food chains. They also handle customer complaints and ensure that proper food handling procedures are followed and customers are happy with their food and service.
Job Description
We are seeking a dedicated crew leader to supervise our crew members and ensure customer satisfaction with food and service. This role involves recruiting crew members, establishing protocols to reduce food and supply waste, and arranging replacements for sick or absent crew members. You will also be responsible for making sure tables are cleaned and set up according to restaurant standards.
To be successful as a crew leader, you should have strong leadership and management skills and enforce food health and safety regulations. The ideal candidate should also be able to handle stressful situations and provide excellent customer service.
Job Duties and Responsibilities
- Supervising servers, cooks, hosts, and other crew members.
- Teaching crew members about proper food handling and customer service.
- Ensuring hygiene, quality, and food safety guidelines are followed.
- Scheduling work shifts and approving or declining crew members' requests for time off.
- Organizing and overseeing restaurant equipment maintenance and repairs.
- Keeping track of restaurant supplies and ordering new stock when needed.
- Resolving customer complaints and answering questions about prices and menu items.
- Assisting crew members with processing payments using the restaurant's Point of Sale system.
Requirements and Qualifications
- High school diploma or equivalent.
- Previous management experience in the hospitality industry.
- Food handler's license.
- Knowledge of the foodservice industry.
- Ability to work in a fast-paced environment.
- Strong management skills.
- Excellent organizational and time management skills.
- Effective communication skills.
- Exceptional customer service skills.