Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Appointment Setter job description.
What does a Appointment Setter do?
An appointment setter is a person who arranges meetings between sales staff and potential clients. They can either work as permanent employees at a company or as freelancers.
Job Description
We are looking for a friendly and thorough appointment setter to contact potential clients through phone calls and emails. Your main responsibilities will include identifying potential clients who may be interested in our products and services, and scheduling meetings with our sales representatives. You will also need to keep track of the phone numbers you have called each day.
To be successful in this role, you should be determined to meet and exceed your work goals. A great appointment setter will understand the sales process and know how to capture clients' interest in meeting with our sales team.
Job Duties and Responsibilities
- Become familiar with our products and services.
- Make phone calls to potential clients using a provided list of phone numbers.
- Answer incoming calls from potential clients.
- Address basic questions and concerns about our products and services.
- Schedule meetings between potential clients and our sales representatives.
- Keep a detailed record of your calls, including missed calls.
- Attempt to reach potential clients who were not able to be contacted.
- Report any recurring product-related complaints to your manager.
Requirements and Qualifications
- High school diploma or equivalent.
- Prior experience as an appointment setter, sales representative, or similar role is preferred.
- Basic computer skills.
- Excellent verbal, written, and interpersonal communication skills.
- Strong listening skills and attention to detail.
- Polite and professional phone etiquette.
- Friendly and courteous demeanor.
- Persuasive and results-driven.
- Flexible availability for evening and weekend work.