CXG is a leading provider of innovative solutions for premium and luxury brands, dedicated to enhancing customer experience and driving performance. With a strong focus on the premium and luxury market, we have established partnerships with over 200 iconic brands, providing them with valuable insights and driving impactful change.
Our four-pronged approach - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offers a comprehensive framework for CX transformation, ensuring that our clients receive the best support throughout their journey. Our team of over 200 professionals, spread across 12 offices in 70 countries, brings a global perspective and diverse expertise to every project.
Since our inception in China in 2006, CXG has expanded into a global business, catering to the needs of premium and luxury brands worldwide. We have built a strong network of customer experience experts, including evaluators, learning consultants, and strategic consultants, who work together to elevate brand experiences and create seamless customer journeys.
At CXG, we recognize that customer expectations and behaviors are constantly evolving, and we are committed to adapting to these changes. Our solutions, including research, measurement, training, coaching, and consulting, are designed to meet the evolving needs of our clients, making us a one-stop-shop for all their CX transformation needs. With CXG, you can be assured of exceptional service and results. We are CXG.