Job Description
We are seeking for a dedicated and technically skilled Technical Support Engineer to support our innovative packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA, with the base of operations in Texas or Florida.
Responsibilities:
- Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols
- Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
- Collaborate with team members to resolve complex technical challenges and enhance customer service experiences
- Utilize Microsoft Office and SQL for documentation and reporting purposes
Requirements
- University degree in Computer Science or Telecommunications or Electrical
- Engineering
- Minimum 5 years proven working experience in Technical Support Roles in RF systems
- Work experience with Microwave systems is highly desirable
- Knowledge of RF systems theory
- Knowledge of L2/L3 networking & protocols
- US work authorization and residency in the US required
- Availability to travel within USA
Desired Skills (any of the following):
- Experience in configuration and verification of Layer 2 and Layer 3 services in switches and routers
- Experience in using network protocol analyzers and traffic generators
- Working knowledge of Linux
- Knowledge of SQL
- Experience with NMS systems
Personal characteristics:
- Strong problem-solving skills, creativity and attention to detail
- Results-oriented, able to articulate the reasoning behind decisions and trade-offs
- Flexible, with a strong desire to learn and accept new challenges
- Stress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasks
- Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision
Qualification
Bachelor's Degree
Key skill Required
- Customer Service
- SQL
- Networking
- Microsoft Office
- Articulate
- Attention to Detail
- Authorization
- Computer Science
- Configuration
- Creativity
- Desire To Learn
- Documentation
- Implementation
- Linux
- Minimal Supervision
- Network Protocol
- Reasoning
- Reporting
- Science
- Security
- Sense of Urgency
- Supervision
- Systems Theory
- Telecommunications
- Troubleshooting
