Wintel L2 Support Engineer

Job Title: Wintel L2 Support Engineer

Location: Navi Mumbai

Department: IT Infrastructure / Server Operations

Job Type: Full-time

Key Responsibilities:

Provide Level 2 support for Windows server-related incidents and service requests.

Perform routine server maintenance, patching, and performance monitoring.

Manage Active Directory, DNS, DHCP, Group Policy, and user account management.

Support and troubleshoot virtualization platforms (VMware/Hyper-V).

Work with backup tools and ensure scheduled backups are successful.

Collaborate with L1 support to escalate/resolve complex issues.

Document resolutions, procedures, and configuration changes.

Coordinate with vendors and other IT teams for hardware/software issues.

Ensure compliance with IT security policies and best practices.

Participate in on-call rotation and provide after-hours support when needed.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field.

35 years of experience in Wintel support or system administration.

Strong knowledge of Windows Server (2012/2016/2019/2022).

Experience with Active Directory, DNS, DHCP, and Group Policies.

Hands-on with VMware or Hyper-V environments.

Good understanding of server hardware, storage, and backup solutions.

Familiarity with PowerShell scripting is a plus.

Strong troubleshooting and analytical skills.

Preferred Certifications:

Microsoft Certified: Windows Server (MCSA / MCSE / AZ-800/AZ-801)

VMware VCP or equivalent

ITIL Foundation certification