Warranty Manager

Founded in 2010, Fun Town RV (FTRV) has grown into Texas's largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!

The Warranty Manager is responsible for overseeing the warranty process within the RV dealership, ensuring that all claims are handled accurately, efficiently, and in compliance with manufacturer guidelines. This role involves managing a team of warranty administrators, coordinating with service technicians, and building strong relationships with manufacturers to maximize warranty reimbursements. The Warranty Manager also ensures that the dealership minimizes warranty-related costs and that customers receive timely, high-quality service for all warranty repairs.

Warranty Operations Management:

• Lead and manage the warranty team, including administrators and coordinators, ensuring that all warranty claims are submitted accurately and processed efficiently.
• Oversee the submission, follow-up, and reconciliation of warranty claims, ensuring compliance with manufacturer policies and dealership procedures.
• Coordinate with service technicians and advisors to ensure that repairs covered under warranty are documented correctly and that proper diagnostic and repair information is provided.

Manufacturer Relationship Management:

• Serve as the primary point of contact for all manufacturer warranty representatives, building strong relationships to facilitate quick and favorable claim approvals.
• Negotiate claim approvals and resolutions with manufacturers, advocating for the dealership and ensuring full reimbursement for covered repairs.
• Stay informed on all manufacturer warranty updates, bulletins, and changes in policy, and communicate this information to the service and warranty teams.

Team Leadership & Development:

• Hire, train, and develop warranty administrators, ensuring they are knowledgeable about manufacturer warranty requirements and dealership processes.
• Conduct regular performance reviews, provide ongoing training, and establish clear performance metrics for the warranty team.
• Foster a collaborative and customer-focused work environment that emphasizes accuracy, accountability, and efficiency.

Cost Control & Profit Maximization:

• Analyze warranty claim data to identify trends, opportunities, and potential areas of improvement to reduce warranty-related costs.
• Develop strategies to increase warranty reimbursement rates, minimize claim denials, and ensure all eligible claims are submitted.
• Work with the service department to improve processes and minimize unnecessary warranty claims or chargebacks from manufacturers.

Customer Relations & Satisfaction:

• Ensure that customers are informed of warranty coverage and limitations in a clear, professional manner.
• Work with service advisors and technicians to resolve customer warranty issues quickly and effectively, ensuring a high level of customer satisfaction.
• Address escalated customer concerns regarding warranty claims and ensure timely resolution.

A/R Management:

• Maintain accurate and organized records of all warranty claims, approvals, and payments.
• Generate detailed reports on warranty claim performance, providing insights to dealership leadership on claim approval rates, revenue, and potential issues.
• Track and report on manufacturer payments, ensuring compliance and proper offset handling of all receivables.

Requirements

• Proven experience in a warranty management role within the RV, automotive, or a related industry.

• Strong understanding of manufacturer warranty policies, procedures, and RV systems.
• Excellent leadership and team management skills with a focus on coaching and development.
• Strong negotiation skills and the ability to manage relationships with manufacturers.
• Financial acumen with experience in A/R Management, managing budgets, and analyzing performance data.
• Strong organizational and problem-solving skills with a focus on accuracy and attention to detail.
• Proficient in service management software
• Ability to communicate effectively with customers, technicians, manufacturers, and dealership leadership.

Education:

• High School Diploma or equivalent required; technical certifications or a degree in business management, automotive/RV technology, or related field preferred.

Benefits

• Competitive salary and commission on collected warranty
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you're ready to be part of a company that values hard work and dedication, apply today!

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment.