VP of Member Relations

ABOUT US

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1000 diverse member colleges & universities using the Common App's free online application.

If you are an experienced VP of Member Relations professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a VP of Member Relations.

RESPONSIBILITIES

Reporting to the Senior Vice President of Constituent Engagement, the Vice President of Member Relations leads efforts to strengthen and evolve Common App's partnerships with member institutions and partners. This role ensures that over 1,100 member institutions and partners derive exceptional value from Common App's products and services, enabling them to achieve their admissions and enrollment goals. The Vice President oversees the Member Relations team, driving a strategic vision for member engagement, satisfaction, and retention while fostering the adoption of innovative solutions that address the evolving needs of a diverse membership.

The Vice President collaborates with internal teams to ensure member feedback informs product strategy and service enhancements and manages the Applications Advisory Committee to align Common App's offerings with member needs. As a key member of the executive team, this role is responsible for shaping corporate strategy, advancing a culture of inclusivity, and representing the organization in industry forums, ensuring that Common App continues to deliver exceptional value to its members and partners.

Requirements

QUALIFICATIONS

This role requires:

• Candidates must live in the United States.
• 12+ years of experience in customer service, account management, and/or constituent relations.
• 10+ years of experience as a people manager.
• Bachelor's degree in Business Administration, Higher Education, Non-Profit Management, or relevant field; or an equivalent combination of education and experience.
• Shape the overall corporate strategy and long-term vision with relevant expertise.
• Make critical decisions impacting the entire organization.
• Represent the organization at high-profile events and engage with external stakeholders.
• Attract and retain top talent, nurturing leadership throughout the organization.
• Skilled at managing change for a large team, motivating, and positively directing the team toward strategic direction.
• Knowledgeable of sales and account management systems and best practices.
• Success in documenting business plans, and creating financial models to support plans.
• Ability to define complex problems and arrive at innovative solutions.
• Influence internal and external stakeholders.
• Lead the team through challenging and high-stakes situations.

The ideal candidate will possess:

• Experience with the college admission process.
• Experience in managing account management and customer service teams.
• Knowledgeable of broader higher education industry and market trends.
• A passion for higher education is a plus.

PAY RANGE

$215,000 - $225,000

Benefits

Common App is a virtual first environment. We value our employees? time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including:

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays
• Sick leave
• Monthly mental health day

floating holidays prorated depending on start date

• Virtual-first support
• Choice of PC of MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Financial security
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Health & wellness
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women's and family health
• Company provided life and ad&d insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Career development
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Additional perks
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll dedication pet insurance through PinPaws
• 1Password family account

We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

HOW DO I APPLY

To apply for this opportunity, send your resume and cover letter with salary expectations.