Job Description
Are you a friendly, organized, and customer-oriented individual with experience in veterinary or medical reception? Robinson Animal Hospital is seeking a dedicated Veterinary Receptionist to join our team and contribute to our mission of providing exceptional care to pets and their owners. If you're passionate about animals and thrive in a fast-paced environment, we want to hear from you!
About Us:
Robinson Animal Hospital is a reputable veterinary clinic dedicated to delivering high-quality veterinary care and compassionate service to our community. With state-of-the-art facilities and a team of experienced veterinarians and support staff, we strive to provide the best possible care for our patients while fostering lasting relationships with their owners.
As a Veterinary Receptionist at Robinson Animal Hospital, you will play a vital role in providing exceptional customer service to our clients and ensuring the smooth operation of the clinic. You will be responsible for greeting clients, scheduling appointments, managing phone calls, processing payments, and assisting with administrative tasks to support the veterinary team.
Responsibilities:
- Greet clients and visitors with a warm and welcoming demeanor.
- Answer phone calls, schedule appointments, and manage the clinic's appointment calendar.
- Check-in clients and patients upon arrival, obtain necessary information, and update patient records.
- Process payments, invoices, and insurance claims accurately and efficiently.
- Assist with administrative tasks such as filing, faxing, and organizing paperwork.
- Communicate effectively with clients regarding appointment reminders, medication refills, and follow-up care instructions.
Requirements
- At least 1 year of experience as a veterinary or medical receptionist is required.
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Proficiency in computer skills and experience with veterinary practice management software preferred.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Passion for animals and commitment to providing exceptional customer service.
Qualification
High School or equivalent
Key skill Required
- Customer Service
- Attention to Detail
- Commitment
- Communication
- Demeanor
- Filing
- Greeting
- Insurance
- Insurance Claims
- Interpersonal Skills
- Lasting Relationships
- Management
- Medication
- Organizational Skills
- Paperwork
- Passionate
- Process Payments
- Veterinary Practice Management Software
