Veterinary Guest Services Representative

Fetch Specialty & Emergency Veterinary Centers in Clearwater, FL, is the newest addition to our family-owned network of state-of-the-art specialty and emergency hospitals. At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we're looking for dedicated team members to help us create memorable experiences for our clients and their pets.

We are seeking Guest Services Representatives to be the first point of contact for clients and their pets. In this role, you will play a vital part in creating a welcoming, professional, and empathetic environment while assisting with various administrative tasks. Your positive attitude and excellent customer service skills will ensure every client feels supported during what can be a stressful time for them and their pet.

Key Responsibilities:

• Greet clients and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Answer incoming calls, respond to inquiries, and schedule appointments.
• Provide accurate and timely information about the hospital's services and procedures.
• Maintain accurate client and patient records in our veterinary management software.
• Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet's care and treatment.
• Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
• Assist with maintaining a clean and organized reception and waiting area.
• Ensure a compassionate and supportive experience for clients during their pet's emergency or specialty care visit.

Requirements

• At this time, we are seeking candidates with prior experience in veterinary medicine - experience in a specialty or emergency veterinary setting is a plus.
• Previous experience in a customer service.
• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable handling emotionally charged situations with empathy and professionalism.
• Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
• A passion for animals and their well-being.

Benefits

• 401(k) plan with employer match
• Health insurance
• Dental & vision insurance
• Life insurance
• Employee assistance program
• Employee Pet Plan
• Paid time off
• Continuing education and uniform allowance
• Tuition reimbursement
• Paid Maternity/Paternity leave