Venue Operations Manager

The Venue Manager partners with the Restaurant General Manager to provide exceptional service for the guests, and create a positive and fun environment for our associates. They provide engaging training for the associates, and help develop a team that is efficient and hospitable.

They are a role-model for our associates with their Operations knowledge and performance, and enjoy making the F&B areas function smoothly and efficiently.

Duties & Functions

Assisting the Restaurant General Manager in the development, implementation and maintenance of quality service standards

Ensuring food and beverages are being served in a professional and timely manner

Monitoring set up and maintenance of department to ensure all side work is complete

Interacting with guests to ensure a positive guest experience; attending daily pre-meal meetings

Conducting ongoing service training of department associates and assisting in the completion of daily shift

All other tasks and duties as assigned

Qualifications:

Qualifications & Standards

Minimum of two years' experience in customer service.

Minimum of two years' experience in Food and Beverage.

Excellent telephone etiquette.

Exceptional guest recovery skills.

Enjoy interacting with people in a fast paced environment.

Excellent organizational and time management skills.

Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.

Must possess a positive attitude.

Must be willing to participate in a learning environment.

Must integrate company values throughout all interactions.

Must be able to quickly adapt to effectively using new software products.

Must be dependable and available to work weekends, nights and/or holidays based on business demands.

Primary Location: US-TN-Nashville

Organization:Dream Nashville

Pay Basis:

Yearly

Job Level:Full-time

Job:Bars/Restaurants/Outlets

Req ID:NAS002370

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.