Vendor Success & Compliance Manager

Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costssaving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts.

We're a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry and we're just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy.

If you're driven by the opportunity to build something groundbreaking, we'd love to meet you.

We are seeking a dynamic and detail-oriented Vendor Success & Compliance Manager to join our Vendor Relations team at Sourgum Waste. As a key player in our mission to revolutionize the waste and recycling industry, you will own the onboarding process for new partner haulers onto our haulsourcing platform. You'll also ensure partner haulers meet Sourgum Waste's operational standards and are seamlessly integrated into our system. This role is crucial in maintaining and growing our network of 5,000+ trusted vendors, who deliver top-tier, sustainable waste management solutions to our diverse clientele.

• Vendor Onboarding: Lead the end-to-end onboarding process for new partner haulers, including account setup, compliance verification, and operational alignment.
• Training & Support: Educate haulers on Sourgum Waste's platform the Sourgum Partner Portal, order management processes, and service level expectations.
• Compliance & Documentation: Ensure all haulers meet regulatory and company-specific compliance requirements, including insurance, permits, and service agreements. Maintain vendor profiles with all required documentation, proper contacts, and operating procedures.
• Proactive Monitoring: Track compliance expirations and service level agreement monitoring in order to take corrective action to prevent disruptions in service.
• Process Improvement: Identify opportunities to enhance the onboarding experience, ongoing compliance, and streamline workflows for efficiency.
• Collaboration: Work closely with other members of the vendor relations team, customer service, and operations teams to ensure hauler success and performance alignment.

Requirements

• 24 years of experience in vendor onboarding, partner operations, compliance, logistics, or a related field
• Enthusiasm for working with innovative technologies and contributing to industry transformation.
• Experience working in a B2B, marketplace, or logistics environment strongly preferred
• Excellent organizational skills with a strong attention to detail and documentation accuracy
• Strong communicator, able to clearly explain processes and set expectations with external partners
• Comfortable managing multiple workflows and deadlines in a fast-paced environment
• Proactive problem solver with a continuous improvement mindset
• Bonus: Experience conducting vendor trainings or software walkthroughs
• Bonus: Familiarity with compliance requirements such as insurance, permits, or service agreements in regulated industries

Benefits

• Salary: $80,000 - $90,000
• Company Stock Option Pool
• A positive and collaborative work environment with a focus on innovation and sustainability.
• Comprehensive benefits package including health insurance (medical, dental, vision), retirement plans, and paid time off
• Opportunities for professional development and career advancement within a growing company

Qualification

High School or equivalent