Vendor Management Associate

Laundryheap is an on-demand laundry and linen service with a mission to deliver great service within 24-Hours! What we do? Collect your laundry, clean it, pack it and deliver it back to you! To lessen the impact on our planet we also have a fleet of electrical and eco-friendly bikes for our couriers.

We have big ambitions for the sustainability of our start-up as well as the industry. After a successful expansion last year, we are now looking for a Vendor Management Associate in our Partner Operations division to help our team in achieving the best results and drive the business forward. This is a great opportunity to join a dynamic company with a vibrant team of individuals who can help you grow with us!

The Role:

Reporting to the Regional Manager - Partner Operations will be responsible for the growth and performance of our partner base in the market.

Your role will include the following:

• Operational management of Partner facilities in your allocated region. This includes, but is not limited to:
• Ensuring high quality and timely processing.
• Onboarding and offboarding partner facilities.
• Frequently meeting (virtually) our partners to understand their requirements and make sure they are able to follow the set processing guidelines
• Administration tasks
• Liaising with internal and external stakeholders
• Ensuring inventory is in stock for all allocated partners
• Smoothing out any operational issues with your allocated partners in a timely and professional manner, including crisis and escalation management.
• Coordinate with the onsite associate to ensure all tasks are completed and order management is controlled as per the set deadlines.
• Ensure all partner KPIs are met or exceeded.
• Ensure monthly Partner catch-ups that address the below objectives:
• Customer complaint resolutions
• Order capacity growth and management.
• Payment and conflict resolution
• Quality audits (with the assistance of the onsite team)
• Coordinate with the quality assurance team to improve customer satisfaction.
• Completing weekly performance reviews for newly onboarded Partners to identify any areas of improvement and action on any training needs during the trial period
• Document management, summarising processes, learning, and helping to replicate successful models across international markets where needed.
• Working with internal teams on a series of different projects as required to improve the overall operations and quality of Partnerships.
• Keeping up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.

Requirements:

• Excellent communication and relationship-building skills.
• Must be able to conduct presentations, discussions, and negotiations with international and external stakeholders.
• Strong negotiation skills, with an understanding of budget restraints.
• Must be comfortable analyzing data sets and must possess the ability to express and present clear logical thinking.
• Must be able to demonstrate creative thought processes for lead generation.
• Must be organized and a self-starter.
• Previous experience in a similar role, preferably for a start-up.
• Hindi/ Urdu language skills are preferred.
• Ambitious, entrepreneurial, and process driven.
• A keen eye for detail.
• Should be comfortable multitasking in a high-energy, dynamic environment.

Desired, but not essential:

• Experience with partner acquisition CRMs and/or digital sales.
• Exposure to business intelligence platforms such as Data Studio.
• Experience working in different markets internationally, with strong cultural awareness.
• 3+ years of experience in a high-growth start-up environment.
• Can ideally demonstrate a highly numerate and commercial mindset.
• Exposure to dealing with and negotiating with commercial businesses, ideally in supplier management.
• Experience working in a busy dry cleaning/laundry business.

Work Schedule and Patterns:

• 9-hour shift (8 working hours)
• 5 days a week (2 week-offs based on rota)
• Office-based role

Note:

• Immediate joiners only.
• Designation may vary based on our organizational structure.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Qualification

Bachelor's Degree