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Vendor Management Associate

Bengaluru, Karnataka, India

525 Days ago

Job Description


Laundryheap is an on-demand laundry and linen service with a mission to deliver great service within 24-Hours! What we do? Collect your laundry, clean it, pack it and deliver it back to you! To lessen the impact on our planet we also have a fleet of electrical and eco-friendly bikes for our couriers.

We have big ambitions for the sustainability of our start-up as well as the industry. After a successful expansion last year, we are now looking for a Vendor Management Associate in our Partner Operations division to help our team in achieving the best results and drive the business forward. This is a great opportunity to join a dynamic company with a vibrant team of individuals who can help you grow with us!

The Role:

Reporting to the Regional Manager - Partner Operations will be responsible for the growth and performance of our partner base in the market.

Your role will include the following:

  • Operational management of Partner facilities in your allocated region. This includes, but is not limited to:
    • Ensuring high quality and timely processing.
    • Onboarding and offboarding partner facilities.
    • Frequently meeting (virtually) our partners to understand their requirements and make sure they are able to follow the set processing guidelines
    • Administration tasks
    • Liaising with internal and external stakeholders
    • Ensuring inventory is in stock for all allocated partners
  • Smoothing out any operational issues with your allocated partners in a timely and professional manner, including crisis and escalation management.
  • Coordinate with the onsite associate to ensure all tasks are completed and order management is controlled as per the set deadlines.
  • Ensure all partner KPIs are met or exceeded.
  • Ensure monthly Partner catch-ups that address the below objectives:
    • Customer complaint resolutions
    • Order capacity growth and management.
    • Payment and conflict resolution
    • Quality audits (with the assistance of the onsite team)
  • Coordinate with the quality assurance team to improve customer satisfaction.
  • Completing weekly performance reviews for newly onboarded Partners to identify any areas of improvement and action on any training needs during the trial period
  • Document management, summarising processes, learning, and helping to replicate successful models across international markets where needed.
  • Working with internal teams on a series of different projects as required to improve the overall operations and quality of Partnerships.
  • Keeping up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.

Requirements:

  • Excellent communication and relationship-building skills.
  • Must be able to conduct presentations, discussions, and negotiations with international and external stakeholders.
  • Strong negotiation skills, with an understanding of budget restraints.
  • Must be comfortable analyzing data sets and must possess the ability to express and present clear logical thinking.
  • Must be able to demonstrate creative thought processes for lead generation.
  • Must be organized and a self-starter.
  • Previous experience in a similar role, preferably for a start-up.
  • Hindi/ Urdu language skills are preferred.
  • Ambitious, entrepreneurial, and process driven.
  • A keen eye for detail.
  • Should be comfortable multitasking in a high-energy, dynamic environment.

Desired, but not essential:

  • Experience with partner acquisition CRMs and/or digital sales.
  • Exposure to business intelligence platforms such as Data Studio.
  • Experience working in different markets internationally, with strong cultural awareness.
  • 3+ years of experience in a high-growth start-up environment.
  • Can ideally demonstrate a highly numerate and commercial mindset.
  • Exposure to dealing with and negotiating with commercial businesses, ideally in supplier management.
  • Experience working in a busy dry cleaning/laundry business.

Work Schedule and Patterns:

  • 9-hour shift (8 working hours)
  • 5 days a week (2 week-offs based on rota)
  • Office-based role

Note:

  • Immediate joiners only.
  • Designation may vary based on our organizational structure.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Qualification

Bachelor's Degree

Key Skills Required

InternationalBusiness IntelligenceSalesAmbitiousAssuranceAwarenessCleaningCommunicationConflict ResolutionCultural AwarenessCustomer SatisfactionDocument ManagementDry CleaningDynamic EnvironmentEscalation ManagementIntelligenceLanguage SkillsLead GenerationLearningManagementMultitaskingNegotiatingOnboardingOrder ManagementOrganizational StructureProactiveQuality AssuranceReportingRestraintsSupplier ManagementSustainabilityTrainingVendor Management

Job Overview


Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Associate

Salary: Competitive & Based on Experience

Experience: 3 - 4 yrs

Contact Information


Company Name: Laundryheap

Recruiting People: HR Department

Website: http://www.laundryheap.com

Location

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