UCM engineers

Role-UCM engineers

Location-Austin TX(Hybrid)

who have experience managing and troubleshooting

Ribbon SBCs. ( experience with Oracle and Ribbon SBCs is a plus ) but

Ribbon SBC is a gap we are trying to close. Ribbon Session Border

Controllers ( SBC )

Basic understanding of Cisco IP telephony Network Infrastructure.

Good knowledge of voice protocols SIP, MGCP, H.323, SCCP, ISDN

Basic understanding of various logs and traces from Collaboration

products CUCM, CUC, CUCM IM&P, gateways.

Good understanding of various APIs, SDKs and protocols used for

automation: AXL, REST, SOAP

Ability to write scripts / programs in at least one language for example:

Python, Java, Perl

Ability to troubleshoot collaboration solutions covering multiple products

and features under and drive incidents towards resolution

Able to identify problems, acquire ownership and deliver solutions at a high

level of customer satisfaction.

Excellent written and verbal communication, interpersonal and

presentation skills.

Proven planning, prioritization, and organization skills

ITIL Foundation level knowledge