Travel - Application Support Manager

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world's leading business travel marketplace. We are proud to be an equal opportunity employer. We embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change.

With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With a rapid growth plan in place for India, we're hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.

We are seeking an experienced Application Manager to lead our support operations for GetThere, a multi-GDS online booking tool serving thousands of corporate clients globally.

Requirements

GetThere is a multi-GDS online booking tool that powers travel sites for thousands of corporations worldwide. This team is responsible for answering the day-to-day cases of GetThere customer sites. This role involves both hands-on case management and overseeing a growing support team based in Bangalore.

• Team Leadership: Manage and mentor the Bangalore-based support team, ensuring efficient handling of day-to-day customer cases related to the GetThere platform.
• Case Management: Directly engage in resolving complex customer issues, providing high-quality support and solutions.
• Process Optimization: Develop and implement support protocols to enhance team performance and customer satisfaction.
• Collaboration: Work closely with global teams to align support strategies and share best practices.
• Reporting: Monitor support metrics and prepare regular reports to inform management decisions.

• Proven experience in managing application support teams, preferably in the travel or SaaS industry.
• Travel industry / GDS (Sabre, Amadeus, Travelport) knowledge
• Excellent handling of Microsoft Office Tools (Outlook, Word, Excel, etc.)
• Excellent problem-solving skills and the ability to handle high-pressure situations.
• Effective communication and leadership abilities.
• Bachelor's degree in Information Technology, Business, or a related field.

Benefits

At Serko we aim to create a place where people can come and do their best work.This means you'll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.

Some of the benefits of working at Serko are:

• A competitive base pay
• Medical Benefits
• Discretionary incentive plan based on individual and company performance
• Focus on development: Access to a learning & development platform and opportunity for you to own your career pathways
• Flexible work policy.

Apply:

Hit the 'apply' button now, or explore more about what it's like to work at Serko and all our global opportunities at?www.serko.com/careers.

Serko is an NZ Immigration Accredited employer and holds the NZ Advanced GenderTick Accreditation.