Job Description
At City Wide Facility Solutions, we're always looking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun!
City Wide is looking for Account Managers to lead the execution of client engagement, retention, ascension and referral initiatives, resulting in raving, loyal advocates who become life-long partners. This is a six figure income opportunity, to include base salary and bonus/commission structure with OTE of $100k-$130k+!
This territory includes the Milwaukee metro area and requires onsite route management. Hours for this position will be standard business operations, Monday-Friday, 8am-5pm with on call availability after hours.
What you will do...
- Serve as a focal point of contact for clients to ensure work performed satisfies company and client quality standards;
- Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities;
- Be the voice of the client as you direct Account Manager(s) how to work with Independent Contractors, and crew members to meet/exceed client expectations;
- Lead the execution of company policies and procedures associated with client service levels.
You are the Superstar we are looking for if you...
- Have a passion for building strong client relationships and creating an exceptional customer experience
- Are a self-starter and confident in your instincts- you are not afraid to tackle a challenge, even if it's new
- Are flexible and resilient when faced with rapid-fire demands on your attention
- Are proactive, forward-thinking and have the ability to "think on your feet"
- Can juggle multiple priorities, excel at being organized and are technologically savvy
- Aren't afraid to voice your opinion to make something better
- Solve problems proactively
- Bring previous service industry experience
Requirements
- 2+ years of operations, sales, or customer service experience
- Demonstrated track record of success in client retention and cross-selling services or products
- Previous management experience a plus!
- Bachelors Degree (Business, Engineering or related field) is preferred
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and CRM database.
- Ability to travel on a daily basis to client locations.
Benefits
City Wide Facility Solutions offers:
- Monday- Friday Work Week
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k) with match
- 15 Days PTO (Paid Time Off)
- Holiday Pay
- $450 Car Allowance
- Family Leave
- Training & Development
Key skill Required
- Customer Service
- Microsoft Office
- Sales
- Business Operations
- Communication
- CRM Database
- Customer Experience
- Database
- Dedication
- Development
- Management
- Policies and Procedures
- Proactive
- Quality Standards
- Route Management
- Selling Services
- Track Record Of Success
- Training
- Written Communication
