Job Description
Our client, one of the Largest multinational Company in the US is looking for a Telecommunications Attendant I in Onsite - Stanford, CA
94305 United States location.
Job Title: Telecommunications Attendant I
Duration: 6 Month Contract
Location: Onsite - Stanford, CA
94305
Job Responsibilities
Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls.
Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.
Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.
Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies).
Utilize call center and collaboration applications and systems to ensure first call resolutions.
Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms.
Participate in process and performance improvement efforts: This includes regularly acting as a mentor to co-workers in the effort to improve call handling and customer services skills, assisting with training of co-workers, and reviewing, updating, and suggesting improvements to processes and process documentation.
Requirements:
Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting.
Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills.
Ability to interface effectively with high-level professionals, managers, supervisors, and other clients.
Ability to exercise tact and diplomacy under pressure.
Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).
Hands-on experience with MAC or DOS systems and console operations.
Familiarity with automated paging systems.
Ability to work in a team environment and effectively contribute as a member of a team.
Have a thorough knowledge of Stanford (University, Medical Center, SLAC), of dispatch procedures and routines, and a knowledge of medical terminology and disciplines.
Working Conditions
May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper). ? Required to remain on duty without leaving the console for three or more hours at a time.
Why Work for Us
Here at Experis, We care about people and the role of work in their lives. We respect people as individuals, trusting them, supporting them, and enabling them to achieve their aims in work and in life. We have been recognized in multiple ways
for our ability to do this successfully
if you are interested in working with us and learning
more about this opportunity, Click the apply button now and start the path of a new adventure
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
94305 United States location.
Job Title: Telecommunications Attendant I
Duration: 6 Month Contract
Location: Onsite - Stanford, CA
94305
Job Responsibilities
Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls.
Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.
Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.
Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies).
Utilize call center and collaboration applications and systems to ensure first call resolutions.
Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms.
Participate in process and performance improvement efforts: This includes regularly acting as a mentor to co-workers in the effort to improve call handling and customer services skills, assisting with training of co-workers, and reviewing, updating, and suggesting improvements to processes and process documentation.
Requirements:
Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting.
Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills.
Ability to interface effectively with high-level professionals, managers, supervisors, and other clients.
Ability to exercise tact and diplomacy under pressure.
Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).
Hands-on experience with MAC or DOS systems and console operations.
Familiarity with automated paging systems.
Ability to work in a team environment and effectively contribute as a member of a team.
Have a thorough knowledge of Stanford (University, Medical Center, SLAC), of dispatch procedures and routines, and a knowledge of medical terminology and disciplines.
Working Conditions
May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper). ? Required to remain on duty without leaving the console for three or more hours at a time.
Why Work for Us
Here at Experis, We care about people and the role of work in their lives. We respect people as individuals, trusting them, supporting them, and enabling them to achieve their aims in work and in life. We have been recognized in multiple ways
for our ability to do this successfully
if you are interested in working with us and learning
more about this opportunity, Click the apply button now and start the path of a new adventure
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Key skill Required
- Customer Service
- Ability to Handle
- Call Handling
- Collaboration
- Demonstrated Ability
- Diplomacy
- Disaster Recovery
- Dispatch
- Documentation
- Etiquette
- Learning
- Medical Terminology
- Orientation
- Performance Improvement
- Process Documentation
- Telecommunications
- Telecommunications Equipment
- Training
- Typing
- Writing
