Is there a job opening for a Technical Support Engineer in India?

Gigmo Solutions is currently hiring a Technical Support Engineer in India.

Does Gigmo Solutions hire Technical Support Engineer?

Gigmo Solutions looking to hire a qualified Technical Support Engineer in India.

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Technical Support Engineer

India

319 Days ago

Save Job Job Expired

Job Description

Roles & Responsibilities

Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
Responsible for handling escalation calls and resolving tickets as per SLA.
Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Diagnose and troubleshoot technical issues.
Prioritize and manage several open issues at one time.
Desired Skills
Experienced in Microsoft Process or Microsoft 365 domain.
Must have excellent written and verbal communication skills.
Willing to work in shifts (7 PM- 4 AM IST / 1:30 PM - 9:30 PM IST)
Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps.
Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.

Qualification

Bachelor's Degree

Key Skills Required

CommunicationIdentifying SolutionsInternetMicrosoft 365OwnershipProblem SolvingSharePointTroubleshootingVerbal CommunicationWritten and Verbal Communication

Job Overview

Job Function: IT/Computers - Software & Software Services

Job Type: Part Time

Workplace Type: Not Specified

Experience Level: Associate

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company Name: Gigmo Solutions

Recruiting People: HR Department

Website: http://gigmos.com

Location

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