Technical Support Engineer

Bindplane is a fast-growing software startup building the first observability pipeline purpose-built for OpenTelemetry. Our open-source solutions help companies of all sizes from Fortune 500s to emerging tech startups collect, process, and route telemetry data efficiently. We integrate seamlessly with platforms like Google Cloud Operations Suite, Datadog, and New Relic, empowering teams to get real-time insights across modern cloud-native environments.

We're headquartered in Grand Rapids, Michigan and proud to be part of a rising tech scene, while serving a global customer base. Our team thrives on curiosity, innovation, and solving tough challenges in the observability space.

As a Support Engineer , you'll be a key member of our customer success team, helping users get the most out of Bindplane. You'll troubleshoot technical issues, guide customers through complex deployments, and serve as a vital connection between our users and our product team.

This is a great opportunity to work on cutting-edge observability tech while supporting real-world enterprise deployments.

• Provide technical support for Bindplane products in enterprise environments
• Troubleshoot and resolve deployment, configuration, and integration issues
• Work across diverse infrastructures, including Kubernetes, containers, and major cloud providers (GCP, AWS, Azure)
• Escalate complex issues from L1 support and drive them to resolution
• Develop internal and customer-facing documentation, guides, and solutions
• Collaborate with Product and Engineering to provide customer insights and improve product quality
• Contribute to a growing knowledge base of observability best practices

• Work on meaningful, modern tech that's shaping how organizations monitor their systems
• Join a growing team where your voice and contributions matter
• Hybrid flexibility with a supportive, collaborative work culture
• Be part of a startup that's scaling fast with the stability of real-world customers

Located in the heart of West Michigan, Grand Rapids is quickly becoming a tech hub with the charm of a close-knit community and the innovation of a major city. At Bindplane, you'll find:

• A collaborative, startup culture with room to grow
• Opportunities to work on industry-shaping technology
• A chance to be part of something big, right here at home
• Flexibility with hybrid work options and a commitment to work-life balance

Requirements

• 35 years in technical support, DevOps, or observability tools (Required)
• Proficiency with Linux/Unix environments, CLI troubleshooting, and shell scripting
• Experience with containerization (Docker, Kubernetes) and cloud platforms (GCP, AWS, Azure)
• Understanding of observability concepts: metrics, logs, traces
• Familiarity with monitoring tools (Datadog, New Relic, Splunk, etc.)
• Strong communication skills and attention to detail
• Ability to explain complex technical issues clearly to technical and non-technical audiences

• Experience with OpenTelemetry or related telemetry pipelines
• Knowledge of enterprise application architectures and microservices
• Scripting experience (Python, Bash, etc.)
• Exposure to log management and APM solutions

Benefits

• 401(k) retirement savings plan with employer matching
• Comprehensive health, dental, and vision insurance
• Life insurance coverage
• Employee assistance program for personal and professional support
• Generous paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and continuous learning