Job Description
Fluke is seeking a
Technical Support Engineer
II to provide expert assistance for our industry-leading electronic test and measurement tools. You will troubleshoot technical issues, guide customers in product usage, and collaborate with internal teams to enhance customer satisfaction. This role is ideal for a problem-solver with a passion for technology and hands-on expertise in electronics, solar or electrical industries.
As a Technical Support Engineer II, you will be responsible for providing post-sales product support by phone and email to end customers with Fluke hardware and software products. You will provide support for a wide range of products, associated software, and technologies.
RESPONSIBILITIES
Provide product technical support for end-customers using Fluke test and measurement tools and software.
Provide high-quality, timely responses to customer inquiries by email, phone, and support case ticketing system.
Advocate for customers by collaborating with several teams including Engineering, Sales, Marketing, Service Center, and Operations.
Assist Sales personnel and Fluke internal groups by answering product support questions.
Develop and edit Knowledge Base content for enabling customer self-help.
Track product issue metrics to support product improvement efforts.
Facilitate internal technical training for support team improvement
Mentor and train junior technical support engineers.
QUALIFICATIONS/SKILLS AND KNOWLEDGE:
Education/Certifications
A.A. or B.S. degree in engineering or technology field or 4 years of experience in a technical role with appropriate certification coursework.
Technical Experience
2-4 years of technical experience in a technical field troubleshooting and resolving complex technical issues related to hardware and software.
Proficiency with diagnostic tools and methodologies for test and measurement equipment.
Experience reviewing technical documentation and process improvement documentation.
Experience facilitating technical training and presentations.
Customer Support
Demonstrated success in providing high-quality technical support to customers, including resolving escalated issues.
Strong interpersonal skills for managing customer interactions and ensuring satisfaction.
Tools and Systems
Proficient with support ticketing systems (e.g., Microsoft Dynamics, Salesforce).
Proficient in the use of MS Office products
Communication Skills
Ability to provide actionable feedback to improve product performance and usability.
Strong written and verbal communication skills for documentation, escalation reports, and customer interactions.
Ability to simplify complex technical concepts for non-technical audiences.
Fortive Corporation Overview
Fortive?s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential?your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.
Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Technical Support Engineer
II to provide expert assistance for our industry-leading electronic test and measurement tools. You will troubleshoot technical issues, guide customers in product usage, and collaborate with internal teams to enhance customer satisfaction. This role is ideal for a problem-solver with a passion for technology and hands-on expertise in electronics, solar or electrical industries.
As a Technical Support Engineer II, you will be responsible for providing post-sales product support by phone and email to end customers with Fluke hardware and software products. You will provide support for a wide range of products, associated software, and technologies.
RESPONSIBILITIES
Provide product technical support for end-customers using Fluke test and measurement tools and software.
Provide high-quality, timely responses to customer inquiries by email, phone, and support case ticketing system.
Advocate for customers by collaborating with several teams including Engineering, Sales, Marketing, Service Center, and Operations.
Assist Sales personnel and Fluke internal groups by answering product support questions.
Develop and edit Knowledge Base content for enabling customer self-help.
Track product issue metrics to support product improvement efforts.
Facilitate internal technical training for support team improvement
Mentor and train junior technical support engineers.
QUALIFICATIONS/SKILLS AND KNOWLEDGE:
Education/Certifications
A.A. or B.S. degree in engineering or technology field or 4 years of experience in a technical role with appropriate certification coursework.
Technical Experience
2-4 years of technical experience in a technical field troubleshooting and resolving complex technical issues related to hardware and software.
Proficiency with diagnostic tools and methodologies for test and measurement equipment.
Experience reviewing technical documentation and process improvement documentation.
Experience facilitating technical training and presentations.
Customer Support
Demonstrated success in providing high-quality technical support to customers, including resolving escalated issues.
Strong interpersonal skills for managing customer interactions and ensuring satisfaction.
Tools and Systems
Proficient with support ticketing systems (e.g., Microsoft Dynamics, Salesforce).
Proficient in the use of MS Office products
Communication Skills
Ability to provide actionable feedback to improve product performance and usability.
Strong written and verbal communication skills for documentation, escalation reports, and customer interactions.
Ability to simplify complex technical concepts for non-technical audiences.
Fortive Corporation Overview
Fortive?s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential?your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.
Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Key skill Required
- Automation
- Customer Support
- Sales
- MS Office
- Business System
- Communication
- Compliance
- Condition Monitoring
- Customer Satisfaction
- Design
- Documentation
- Dynamics
- Electronics
- Encourage
- Environmental
- Facilitate
- Healthcare
- Inclusive
- Intelligence
- Interpersonal Skills
- Knowledge Base
- Learning
- Marketing
- Microsoft Dynamics
- Orientation
- Passion For Technology
- Process Improvement
- Product Design
- Product Improvement
- Provide Support
- Software Products
- Sustainability
- Technical Documentation
- Technical Training
- Training
- Troubleshooting
- Usability
- Verbal Communication
- Workflow
- Written and Verbal Communication