Technical Services Project Manager

Job # PR24118

Job Title Technical Services Project Manager

Office Location Roanoke, VA or Houston, TX preferred

Business Function/Department Energy & Infrastructure Solutions/Technical Services

Sales Territory, if applicable N/A

General Role Description

Lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues

Role Accountabilities

Serve as single point of contact for client service projects, agreements, and spare parts

Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary

Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery

Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met

Provide timely updates on service project performance, status, and client relationship issues to immediate manager.

Recommend and implement risk assessment and abatement plan to meet targets

Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth

Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines

Design competitive and viable technical approaches to resolve client issues

Produce accurate project execution estimates for cost and price evaluations of potential service orders

Develop pricing strategies to maximize service project margins

Evaluate supplier proposals to determine best technical and most economical solution for the application

Identify opportunities, initiate, and execute process improvement initiatives in the organization

Provide individual contributions necessary to meet client and business commitments

Collect, analyze, and regularly report fleet data to management

General Employee Accountabilities

Bring full effort to bear on tasks assigned by manager

Give manager best advice

Give earliest notice when work cannot be delivered as specified

Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

Comply with all Company policies, practices, and procedures and all regulations and laws

Recommend viable improvements proactively

Ensure effective utilization of business tools and processes

Minimum Qualifications

Bachelor's Degree in Electrical, Mechanical, or Computer Engineering or related field or equivalent via education and/or work experience

2 years of project, engineering, or technical leadership, or directing commercial transactions on projects in a technical environment

Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

Demonstrated continuous improvement in areas of responsibility

Proficiency in MS Outlook, Excel, Word, and PowerPoint

Availability to travel domestically and internationally 25% of the time, often on short notice

Preferred Qualifications

5 or more years of project management experience, including capital contracts in excess of $1M per contract

5 or more years of systems or application engineering experience

Demonstrated success in client facing, sales or marketing related

Proficiency in Oracle

Proficiency in MS Projects, Access

Link to TMEIC Corporation Americas website: https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer