Technical Services Field Engineer - Solar Inverter

Job # EE24123

Job TitleTechnical Services Field Engineer Solar Inverter

Office Location Roanoke, VA; Houston, TX; Tampa, FL; Orlando, FL; Phoenix, AZ Preferred

Business Function/Department Energy & Infrastructure Solutions/Technical Services

Sales Territory, if applicableN/A

General Role Description

Provide specialized, solar inverter engineering expertise to support clients and field engineers

Role Accountabilities

Advise clients and Company engineers to resolve issues, as the factory expert for the Company's solar inverters

Analyze client equipment failures using diagnostics tools

Provide technical support to clients and other engineers, when not in the field

Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria

Troubleshoot, isolate issue, repair and/or replace defective components

Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned

Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports

Prepare Service Advices and issue to clients and field engineers as necessary

Write and/or review field reports, and issue to clients as requested

Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices

Process warranty replacements, expediting when necessary

Respond to client issues after regular business hours on rotating phone duty

Investigate suggested field changes, report problems and recommend solutions to parent company as necessary

General Employee Accountabilities

Bring full effort to bear on tasks assigned by manager

Give manager best advice

Give earliest notice when work cannot be delivered as specified

Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

Comply with all Company policies, practices, and procedures and all regulations and laws

Recommend viable improvements proactively

Ensure effective utilization of business tools and processes

Requirements

Minimum Qualifications

Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience

3 years of field engineering, customer support, development, or testing experience of photovoltaic inverter in the field or laboratory environment

Knowledge of power conversion and distribution transformers

Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

Demonstrated continuous improvement in areas of responsibility

Proficiency in MS Word, Excel, PowerPoint, Access, Outlook

Availability to travel, domestically and internationally, approximately 75%, occasionally with limited notice

Ability to work in all elements, depending on job location, time of year, heat, cold, rain & snow

Preferred Qualifications

Controls engineering experience

Low voltage drive engineering experience

Photovoltaic Inverter power generation experience

PPC and battery storage experience

Link to TMEIC Corporation Americas website: https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer